Ordered earrings before Christmas. First 2 attempts didn’t complete. Then had a tracking number which said delivery on 23rd December. Received notification and photo from Royal Mail to say package was delivered on 23rd. Not my front door or post code. I seem to have been sent wrong tracking number. Phoned store twice and promised a call back. On my 3rd call I was told the earrings had never been shipped in the first place. No apology! The package would be collected by Royal Mail at 2 o’clock! Of course didn’t arrive until 27th! One very disappointed daughter.