Ordered a £1600.00 watch online and picked it up at the Falkirk branch. When it was brought out to me it was handed to me in the box. I had to ask to try it on. They did takeout links to suit my wrist size within the hour which was good, however the "free" watch winder was out of stock and the girl took my number and advised that it should in within a few days and that she would phone me when it was in. After nearly 2 weeks without any call, I visited the store where the girl apologised for not phoning me but advised that the watch winder was out of stock and that it would be "weeks" before I would receive it ! I love the watch but my experience hasn't been great.