On November 9th I ordered a pair of boots for my Mother for Christmas. I thought, even if they were coming from overseas they would still make it in time. The website says to allow 10 days for shipping and sometimes on other reviews I saw allow up to 25 days. It has now been 42 days and I have not only not received the boots I ordered I have not received a tracking number. I have emailed the company multiple times to get a tracking number. They refuse to give it to me. They have responded three times each time with a different shipping excuse. One time they claimed not to have the information because they had already shipped. They then asked me to wait, so I did. The second email basically said the same thing and the third said that they believe them to be held up in customs. Still no tracking number. They did offer me a 20% off coupon, which at this point is pointless because I have no reason to ever purchase from them again. All I want is a tracking number so I can visibly see it has actually been shipped and keep up with it. At this point my Mother will not have a Christmas present from us this year and that is extremely frustrating. Please be aware when ordering from them. You may or may not get the item purchased. I am hoping they will finally make it in but I am skeptical due to the nature of the communication and lack of tracking information.