Great product but poor customer service. I placed an order at full price and noticed the hat had gone into sale before it had been dispatched. I emailed asking for the sale price to be matched but the email wasn't answered for 4 days. I then got a notification saying the hat had been shipping then they emailed to say they wouldn't match the price. I called to explain and make my case and was told a manager would call back. The following day I received a call from Laura the manager who stated they wouldn't be matching the sale price. I suspect they sat on my email until the hat was shipped so I didn't cancel and re-order at the lower sale price. I'm so annoyed by this I'm returning the hat anyway for a refund.