“Customer service totally non existent.
I was offered an exchange as hat didn't fit when arrived, instead they denied this conversation was ever had issued a refund.
when queried they denied the conversation was ever had regarding the exchange and wanted an additional £60 for the same hat as the sale had conveniently ended the day before.
WE WILL NEVER USE THIS COMPANY AGAIN!!”
“I ordered a "Canterbury Superfine Beaver Fur Felt Trilby Hat and paid 391.17 GBP (pounds) on sale December 18, 2023 (invoice #19160) as confirmed by Christy employee Steve Wright. The hat was intercepted by US customs and held until I paid nearly $200 more in import duties and shipping fees. Christys declared to US customs that the hat was rabbit fur, not beaver, according to Christy employee Jonathon Boston. When the hat arrived in January 2024 it was immediately clear to me that this as no beaver fur hat (I own two real beaver fur hats, and I know beaver from rabbit). IF it was beaver it did not say so in the inner lining, and it was nowhere near the quality of beaver from other makers. I requested a refund of the financial difference between what I ordered and what I received. Christys ignored my request beyond requesting a photo which I sent. This is not the same company that it used to be. I have owned 3 panamas from Christy in the past two decades. I'll never buy another hat from them. I feel scammed.”
“I have ordered a number of hats from a Trilby to flat caps and even a ball cap. The quality of all of them is excellent and loved the fact that they are made in China. Those good old Londoners in Shanghai, so modest they even hide away the Made in China label in the smallest of print behind the sizing label. I wouldn't have ordered if I'd known as plenty of hat manufacturers still in business in the UK I think lol.
So.... They are still great hats. But stop the deception you naughty mad Hatters.”
“I'm very happy with my topper. Christy's shipped it, overseas, in less than a week and with no extra charge, it fits like a glove, and it matches my morning dress perfectly. I'm really glad my formal ensemble is complete.”
“Great product but poor customer service. I placed an order at full price and noticed the hat had gone into sale before it had been dispatched. I emailed asking for the sale price to be matched but the email wasn't answered for 4 days. I then got a notification saying the hat had been shipping then they emailed to say they wouldn't match the price.
I called to explain and make my case and was told a manager would call back. The following day I received a call from Laura the manager who stated they wouldn't be matching the sale price.
I suspect they sat on my email until the hat was shipped so I didn't cancel and re-order at the lower sale price. I'm so annoyed by this I'm returning the hat anyway for a refund.”
“Last Order I'll Make. Beware of Christy's Tax Scam!
Please be aware if ordering from the EU that you will now have to pay import taxes. At no point is this mentioned during the online purchase process. Not even at the checkout point. I now have an import tax bill of 49 Euro's to pay for 2 caps. When I called to query this, I was told that this was 'clearly stated' on the website. It is not.
At the very bottom of the home page there is a link (in small print, obviously) for information on Delivery and Returns (which one would assume would contain information regarding the delivery and returning of items and not info on import charges).
When making any other purchases from outside the EU, it has always been clearly stated during the order process, whether customs/import taxes are applicable and whether or not they are the responsibility of the buyer or the seller.
This is a blatant scam to retain customers in the EU. If I'd known that I'd have to pay import charges, I would not have ordered.
At the very least, if Christys' are so desperate to hold onto their clients in the EU (I had used them several times in the past but never again), the details of this should be laid out under a heading such as 'Tax and Import Charges', rather than 'Delivery and Returns', as is the case at present. This is beyond misleading and bordering on fraudulent.
Contacting customer service was a complete waste of time, as I was constantly talked over by what sounded like a broken robot, which kept repeating the phrase 'this is clearly stated on our website'. Again, it is not clearly stated; The mis-information is under a misleading heading and even then does not commit to telling the buyer that they will pay import taxes.
Only purchase (the now made in China hats, with a Christy's label as misdirection) if you're willing to pay the same amount in tax as you already did for the goods ordered.”
“Christys' Hats offer great selection for excellent prices. I'm a Canadian and we have no hat suppliers left like Christys' Hats. I've been a customer for several years. The fedoras are all made in the UK and show excellent British craftsmanship. Customer service is very good. This company promptly answers emails. Live chat is also available and I've used it. The staff are knowledgeable about their products. Shipping is good. The hat boxes are excellent.”
“I thought I would replace my 20year old Christy's cap. I found one similar but when delivered it was thin of poor quality and MADE IN CHINA. The website should state we no longer manufacture and are basically an internet retailer with a warehouse in Witney. Christy's have long gone in mergers and acquisitions but are trading on the name, which should change to Christy's of Shanghai. Such a shame.
I bought a greatly superior Harris Tweed cap from elsewhere.
Christy's were prompt on delivery and returns.”
“My wool cap came with a tag which read
“ Christy’s London was established by Miller Christy in 1773 and has been manufacturing fine hats in England ever since “
The cap bore a label which states “ Made in China “
Cap made of cheap thin fabric.”
“Terrible service. My hat was rolled up in a cheap thin bagged and mailed. You’d never realise the cost. Terrible. It was almost a joke when it came and landed at my desk at work. Shocking. Will avoid in future.”
“I’m jaw smacked. I ordered a £50 hate from this store and it was rolled up in a grey thing plastic bag and shipped to me as if worth £10 off amazon. Will never shop here again! Terrible”
“A beautiful Hat and great customer service too . You can actually speak to a real human being instead of an extremely annoying machine !
I have several quality christys hats already and I will definitely be back for more . I fact I have my eye on a couple at this very moment .”
“I have placed approximately half a dozen orders, and, until my latest, have found their service excellent; products are always very well packaged and delivery timescales, even for made to order hats, has been good.
However, they have a glitch with their automated e mail system; having received two e mails confirming an online order, I then was sent a third asking if I needed help to complete the order. Confusing! I contacted customer services who confirmed the order was complete, but they seemingly failed to grasp the implications of the 3rd email...”
