I have placed approximately half a dozen orders, and, until my latest, have found their service excellent; products are always very well packaged and delivery timescales, even for made to order hats, has been good.
However, they have a glitch with their automated e mail system; having received two e mails confirming an online order, I then was sent a third asking if I needed help to complete the order. Confusing! I contacted customer services who confirmed the order was complete, but they seemingly failed to grasp the implications of the 3rd email...
6 years ago
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