“Great product but poor customer service. I placed an order at full price and noticed the hat had gone into sale before it had been dispatched. I emailed asking for the sale price to be matched but the email wasn't answered for 4 days. I then got a notification saying the hat had been shipping then they emailed to say they wouldn't match the price.
I called to explain and make my case and was told a manager would call back. The following day I received a call from Laura the manager who stated they wouldn't be matching the sale price.
I suspect they sat on my email until the hat was shipped so I didn't cancel and re-order at the lower sale price. I'm so annoyed by this I'm returning the hat anyway for a refund.”
“Last Order I'll Make. Beware of Christy's Tax Scam!
Please be aware if ordering from the EU that you will now have to pay import taxes. At no point is this mentioned during the online purchase process. Not even at the checkout point. I now have an import tax bill of 49 Euro's to pay for 2 caps. When I called to query this, I was told that this was 'clearly stated' on the website. It is not.
At the very bottom of the home page there is a link (in small print, obviously) for information on Delivery and Returns (which one would assume would contain information regarding the delivery and returning of items and not info on import charges).
When making any other purchases from outside the EU, it has always been clearly stated during the order process, whether customs/import taxes are applicable and whether or not they are the responsibility of the buyer or the seller.
This is a blatant scam to retain customers in the EU. If I'd known that I'd have to pay import charges, I would not have ordered.
At the very least, if Christys' are so desperate to hold onto their clients in the EU (I had used them several times in the past but never again), the details of this should be laid out under a heading such as 'Tax and Import Charges', rather than 'Delivery and Returns', as is the case at present. This is beyond misleading and bordering on fraudulent.
Contacting customer service was a complete waste of time, as I was constantly talked over by what sounded like a broken robot, which kept repeating the phrase 'this is clearly stated on our website'. Again, it is not clearly stated; The mis-information is under a misleading heading and even then does not commit to telling the buyer that they will pay import taxes.
Only purchase (the now made in China hats, with a Christy's label as misdirection) if you're willing to pay the same amount in tax as you already did for the goods ordered.”
“I thought I would replace my 20year old Christy's cap. I found one similar but when delivered it was thin of poor quality and MADE IN CHINA. The website should state we no longer manufacture and are basically an internet retailer with a warehouse in Witney. Christy's have long gone in mergers and acquisitions but are trading on the name, which should change to Christy's of Shanghai. Such a shame.
I bought a greatly superior Harris Tweed cap from elsewhere.
Christy's were prompt on delivery and returns.”
“My wool cap came with a tag which read
“ Christy’s London was established by Miller Christy in 1773 and has been manufacturing fine hats in England ever since “
The cap bore a label which states “ Made in China “
Cap made of cheap thin fabric.”
“Terrible service. My hat was rolled up in a cheap thin bagged and mailed. You’d never realise the cost. Terrible. It was almost a joke when it came and landed at my desk at work. Shocking. Will avoid in future.”
“I’m jaw smacked. I ordered a £50 hate from this store and it was rolled up in a grey thing plastic bag and shipped to me as if worth £10 off amazon. Will never shop here again! Terrible”
“Can review only ordering, shipping and follow-up. Have not yet received hat. US-UK order; expedited shipping. Web order placement 4 stars. Shipping status 4 stars (visible to track via web-site. Actual shipping 1 star: Did not make it out of UK; status of returned to vendor. Follow-up 1 star or less: No message from Christy’s about return. 3 weeks to respond to my e-question. 1 week no answer to my response to their answer. Probably a one-of type miserable experience, though did see two earlier reviews about poor, slow delivery.
Payment recorded against my card. I paid premium because I needed hat promptly. Started great, but went sideways when returned to Christy’s by UK shipper; wonder if improper shipping documents did not meet customs/international shipping requirements. Then silence from Christy’s. I submitted question about status, and it took 3 weeks to respond, and then with apology based on personnel loss. Still expect some timeliness.
Maybe would have been best to cancel order, obtain refund, then reorder.”
“I ordered two hat boxes for delivery. 1 was damaged. It took a great deal of time plus a complaint to arrange for pick up of the damaged box (and I wonder why the damaged box even needed to be picked up). Thie damaged box has not been replaced nor I reimbursed. I could not recommend Christys and would be unlikely to use them again. Please arrange for me to be reimbursed for the damaged hat box.”
