What a horrible customer experience! I have ordered 3 cheeses for a gift to someone, the order arrived and when I opened the box, it was completely wrong. I have messaged them on the website, no answer. Sent an email, no answer. Sent another email chasing and the answer was: "Thank you for your email, unfortunately we had to make some substitutions as we are out of stock of the Charcoal Cheddar requested for your order. Apologies for any inconvenience caused." What? So nobody has contacted be in advance to ask if I wanted any substitutions and what I would like instead. I ordered one thing, and received something else completely different and they expect me to be happy with it. So I asked them for a full refund and to collect the cheeses back, they offered me a 50% refund to keep something that I didn't order. Of course I don't want to keep something I didn't order, the order was a gift and it was a specific cheese. But no response anymore. Disgusting customer service. Awful customer experience. I have purchased from them for a few years, and for sure this was the last time.