never experienced such a bad customer service. purchased mini mascara and eye liner, got the email that it was shipped. 2 weeks later my order wasn't delivered to me, contacted customer service they said they was going to ship another one. then 9 days later I had to contact them again as my parcel still wasn't with me, but no one replied to my email. I have sent another one, but still no reply. I don't have my order I paid for and customer services ignoring me. what could be worse ? will never buy again and will advise my friends not to get anything from this company.