From my very first contact with Kaityn and the Citizen Lash team, I was hugely impressed. They respond quickly to emails, they are ready to answer any questions you may have about the products and the technicals of applying them. You can tell they really truly care about helping you learn how to apply the lashes properly. With a little practice these products are easy to use... and are very good quality. I am a 54 year old woman, I was feeling blah and just not attractive... like I needed a little something to improve my appearance.... I decided to try these lashes. My eyes look more open and brighter. Without even wearing any makeup, I look more youthful and fresh. Small change, big impact. It's been a huge confidence booster for me. I thank Kaitlyn and the Citizen Lash team... You've really changed things up for me. With gratitude... Sincerely, Celina A