e mail sent to City Taxis 19 days ago - still no response. DO NOT USE - UNRELIABLE My friend and I booked a return trip with your company as you were recommended. We booked a pick up at 19.00 on the 18th May from Estepona to Malaga airport. At 19.12 I was concerned as the taxi did not turn up. I phoned 3 times and was just cut off. My friend then called from her mobile the call was answered and we were told the taxi was on it's way and would be 5 or 10 mins. Again the taxi did not arrive. I phoned the office in the UK and was told to phone the emergency number. Between 18.16 and 18.44 I phoned a further 9 times and was either cut off or informed the taxi was on the way. At 18.42 I received a text from your company which said 'you go in the taxi not wait more the adrees is close speak for my the driver'. I did not understand the message. I thought he was saying get another taxi. Eventually a taxi turned up from Estepona taxis and took to the airport and the price was 83 euros. We waited 53 minutes. Thankfully, I had booked the taxi a bit earlier as we were advised to turn up at the airport 3 hours before with Easy jet due to the chaos at the airport. Additionally, my friend is recovering from a broken leg and we needed more time. Furthermore, we arrived at Malaga airport 11th May. The driver was polite, friendly and punctual. When we arrived at our destination he said the fare was 87 euros, we were quoted 83 euros I informed him of this and he was adamant it was 87. The amount was not on the e ticket so I could not show him proof. We gave him 90 as we were going to tip anyway. But it made us feel uncomfortable that he asked for more money than we were quoted. The whole experience with your company has been stressful and totally unacceptable. We normally take the public bus which is far cheaper and reliable, but due to my friend's mobility issues it was necessary to take a taxi. I am extremely disappointed with your unreliable service and would like an explanation as to what happened and why I was not contacted on my mobile if there were problems. I would appreciate an early response.