If i could put 0 star I would. Absolute bag of sh** service. Ordered a pet friendly taxi from the vets to my home (my sick dog) waited 40 minutes outside vets with a very distressed dog. Rang several times and they said they’re still looking for a driver. 45 minutes later I get a phone call saying they’re cancelling my booking cos they can’t find a driver. After waiting so long my phone ended up on 5% and had no way of getting back home as it was pretty far. They left me and unwell dog stranded with no way to get back. DONT OFFER A PET FRIENDLY SERVICE IF YOU CANT GIVE IT!!!! i had to walk and carry home my dog as she was too unwell to walk. We set off home at 3:30pm and have only just got back at 5pm , had to walk from a area I didn’t have a clue about as I’m new to Sheffield . Absolutely vile company. Don’t offer pet friendly service simple as.