“Terrible terrible service. I booked a 6 seater 2 weeks ago via the app. Didn’t turn up. When rang was told by a very rude lady that booking on the app makes no difference. Why have it then!!!! Eventually turned up making us late to a family event. Had booked with them a return journey. Rang 30 mins before pick up to enquire that was still active. Was assured it was. Didn’t turn up. Rang again to be once again greeted by a rude lady who said she had no cars in the area!!! Turned up an hour late which resulted in me and my family standing in the rain. Paid cash for both journeys but have been charged to my card. Never again. Disgusting customer service”
“Can't understand all the negative reviews. I used this company yesterday and they arrived on time. Driver was polite and friendly unlike a local black can driver I had the day before who spent the whole of my journey on the phone speaking a foreign language.
I would thoroughly recommend City Cabs and am looking at booking a long distance journey with them.”
“If i could put 0 star I would. Absolute bag of sh** service. Ordered a pet friendly taxi from the vets to my home (my sick dog) waited 40 minutes outside vets with a very distressed dog. Rang several times and they said they’re still looking for a driver. 45 minutes later I get a phone call saying they’re cancelling my booking cos they can’t find a driver. After waiting so long my phone ended up on 5% and had no way of getting back home as it was pretty far. They left me and unwell dog stranded with no way to get back. DONT OFFER A PET FRIENDLY SERVICE IF YOU CANT GIVE IT!!!! i had to walk and carry home my dog as she was too unwell to walk. We set off home at 3:30pm and have only just got back at 5pm , had to walk from a area I didn’t have a clue about as I’m new to Sheffield . Absolutely vile company. Don’t offer pet friendly service simple as.”
“What a rubbish taxi company. Booked 1.45 am to get a holiday coach from chesterfield. At 2 o'clock still hadnt arrived. This was booked and paid for. Phoned the company and they said they had no taxis in the area. Got one to us at 2.20 the bus was leaving at 2.30. Will never use these again. Really disgraceful management.”
“Taxi drivers were pleasant. Company itself is dreadful.
We pre-booked to be collected at a certain time to attend a wedding. This was late as our driver was not even allocated before our requested pick up time.
On return from the wedding we again pre-booked a taxi. This was taken by another group, and taken on a journey that was over 20 minutes longer than our 8 minute journey. (I was told the milage matched our journey request by the customer service/complaints team but the journey time on the app was 33mins rather than the 8mins it took us on both our journeys to and from the venue - the mileage being the same as our journey seems unlikely when the journey was 3 times longer).
Once i realised that our taxi had been taken (we could see it heading off from the venue on the app whilst we were waiting outside), i contacted them and they resent a taxi, this came promptly, taxi driver was great. Journey took less than 10 mins and cost just over £10.
Around 10 minutes after we completed our journey i had a notification to advise that the initial journey booked had been completed and my card had been charged for the journey, £29.70!
I emailed straight away and have been dealing with their complaints department who have a tough luck approach. Apparently the people i have never met before that took the taxi reimbursed me!
Would highly recommend people go elsewhere and always pay cash!”
“booked a taxi for 11.45 mixed pick up and drop off places up obviously not made booking so then they said 10 to 15 minutes if we was late they would have gone or charged us more poor service on reception desk too lady was very rude”
“Avoid this company. My friend left his phone in the cab as the taxi driver demanded while he came into the chemist with me. Then asked if we needed a cash point, when I asked why as I had already paid on my card the driver starts strutting and fumbles with his phone and says “oh yes yes you have already paid” my friend and I get out of the taxi and get inside and he remembers he has left his phone in the cab and phones the cab office straight away, he records the call due to other issues with the rude and obnoxious staff we both have had the miss fortune of dealing with and he is told that the driver will call my phone when he is outside and drop his phone off. This was 3 days ago. Given that it has been snowing we have both called the office and asked if the driver has dropped the phone in the office. Now to be told that they have no record of our booking….that’s weird because I have a text message to link to pay, which also has the cab registration number on it and 2 telephone calls 1. For the original booking 2. For the call to say the taxi has arrived and my bank statement for the amount of cab fair, yet city taxi has no record of this? So we have contacted the police as even they said that this is absolutely ridiculous and unacceptable. Avoid this taxi company and either get the bus, use another company or walk!”
“Worste taxi service in chesterfield told 15 min waited half hour,rang back to ask them what was happening and they hadn't even got me a driver booked and couldn't tell me a time so why tell me its booked for in 15,he then hung up on me so I rang for his name and the woman refused to give it me,don't book with them they are s****”
“Pre booked a taxi on the app which never showed up. Had to phone up and then wait half am hour. My parents phoned to book a taxi 3 days in advance and it still did not show and when they rang to find out where it was they were told no cars were available. If you pre book then surely a car should be guaranteed. Awful service!”
“It's unfortunate that priorities are not given to pre-bookings. They have the largest fleet of cars but unfortunate they are not organise. You always have to keep calling chasing for a taxi.”
“awful. ordered a taxi, waited outside of pick up location for 20 mins only to be notified that it had been “cancelled” on the tracker text. i called to explain and book another where i was huffed and puffed at by a miserable woman accusing me of giving them the incorrect address. if calls are recorded i advise you take a listen and then a course in active listening. honestly is there no training or do you pride yourself in hiring morons?”
“Taxi booked at 5pm from Twin Oaks hotel for trip to Chesterfield at 9pm
No show at 9.10 so called again.
Was told no taxi available until 15-30 mins. No apology so booking cancelled and had to drive to appointment
Pity we can't give zero rating
Not happy.”
“Funny enough you can’t leave a 0 star review. Booked a taxi through the app as I have done before after work to be sat waiting over 40 minutes for a taxi for them to lie to me over the phone and then cancel my taxi as I told them I wanted a time frame on how much longer I had to wait as I wanted to get home after a long shift at work. Also for them to tell me that the money that is pending would take a couple of days to return to my bank so I couldn’t book a taxi through a more reliable taxi company that doesn’t charge you an extra £2 to book. Will definitely never be using them again and recommend that other people don’t use them as they will be waiting ages for them to get a job done”
“Ordered a taxi driver rang me to say he couldn’t get to me and said he’d contact control to send another car 5 minutes later I get a text saying I’d been charged £3 cos driver had waited and I didn’t appear !
The driver was on the wrong road when I phoned up to see what was happening the telephone person was rude and unpleasant!
Don’t use these people”
“We booked two taxis Monday 17th for Saturday 23rd and was given price at time at 11.30pm when 30mins late my wife rang for them to say there was no booking but they would get 2 straight away at 1am when no one still turned up we had to use difft firm would not recommend to anyone”
“Horrible taxi twat man
Absolutely fuming when my daughter got in with her partner, just a shame I wasn’t there
Swearing at them for no reason - no respect for women at all
Horrible smelly cab”
“My daughter who is 8 month pregnant got a taxi from my home too hers, the taxi driver wouldn't open boot to put her huge bags in, he wasn't polite and his cab was smelly”
