We had to use this company a few times and honestly NEVER use them. There have been quite a few bad experiences in the 6 months that we were using them as our courier but the two most notable have to be the time when they gave our package (with a value of over £400) to a random person who wasn't even working for the company who were meant to receive the package. When we phoned them they just said "we gave it to a builder who looked eastern European" and that was it, they just gave this valuable package to a random person and didn't even get his name instead of the NAMED CONTACT we gave them with a phone number. Of couse, this person stole the goods and city sprint refused liability. The other one happened when we booked a very expensive direct delivery to be done at a particular time as the job was very time sensitive. 2 and a half hours after the time they were supposed to pick up there was still no sign so I called. They said, "oh sorry the driver was ill, we were meant to schedule another one but we forgot". We paid almost £100 to be told that they just "forgot". In short, it's the most unprofessional place going, you'd be better off getting a blind carrier pigeon to deliver your goods.