Name: Citysprint Group
Rating: 1.95

“Wickes has stated to me IN WRITING that because City Sprint involved the police they will no longer be fulfilling any more of my orders! I have asked for PROOF they have SAID or DONE this with NO RESPONSE. I have also asked CITY SPRINT to provide evidence of this, with NO RESPONSE. CITY SPRINT HAS EFFECTIVELY BANNED ME FROM PURCHASING ANYTHING ONLINE FOR DELIVERY FROM WICKES BECAUSE OF A OUTRIGHT LIE. THEY HAVE NOT INVOLVED THE POLICE. THEY HAVE SAID THIS TO WICKES TO ATTEMPT TO BLAME ME FOR THE INCIDENT. THIS HAPPENED AFTER MY REVIEW BTW. I AM DISGUSTED. THERE HAD BEEN NO POLICE INVOLVEMENT IN THE INCIDENT. I AM THE VICTIM OF A LAZY DRIVER WITH AN APPALLING ATTITUDE AND EVEN WORSE BEHAVIOUR. DO NOT TRUST THIS COMPANY THEY HAVE TERRIBLE REVIEWS ON OTHER SITES OF 2.1 AND 2.5. INDEED AND GLASSDOOR. ANOTHER REVIEW PLATFORM OI.REVIEWS MENTIONED AN AGGRESSIVE DRIVER AND THEY CONTACTED THE POLICE! Also mentions of aggressive drivers on this site (check out the 1 star reviews). Please see other review platforms and don't rely on this because theres clearly fake reviews 🙏 UPDATE- I HAD A MESSAGE FROM THEM STATING THAT CITY SPRINT WILL BE DELIVERING MY GOODS TODAY (some 14 days after my order) BUT HAVE SINCE RECEIVED A MESSAGE FROM WICKES SAYING CITY SPRINT HAVE CANCELLED AND WON'T BE DELIVERING MY ORDER!!!! SO, I HAVE BEEN LET DOWN YET AGAIN (4th time now) BY THIS DREADFUL COMPANY. AFTER NUMEROUS EMAILS TO WICKES. City Sprint replied below saying they were going to contact me privately, but they HAVE NOT EVEN APOLOGIZED. LEAVING A BAD REVIEW HAS MADE THEM PERSECUTE ME FURTHER BY DENYING ME MY GOODS ALTOGETHER NOW !!! 😢 SHAME ON THIS COMPANY!!! I'm epileptic so cannot drive to pick my order up from the store, so rely on them and I have no way of completing my garden projects now 😢 I feel completely PERSECUTED for leaving a honest review 😢 They have caused me nothing but stress for two weeks and ruined my plans for my garden projects. 😢 I've had a terrible experience with this company. The delivery driver first refused to leave my goods at the rear garden gate, then the 2nd time he just didn't bother to attempt a delivery and took it all back to Wickes. Then the 3rd time, when I said I have been waiting almost 2 weeks for this, I expected an apology, but instead he got shirty with me saying 'no point RANTING at me its not my fault I've just come back off holiday' and when I tried to explain it is your companies fault and you are here representing the company, and the number you call on can't be responded to so I'm telling you, but he wouldn't let me finish my sentences, so I said please just go and get the rest of my goods from your van. He said 'no, I'm not bringing it all back here I'm taking it back to the store'. So I grabbed the one thing he had brought (a decking board resting against the wall) saying you are not taking my goods back yet again, I've been waiting almost 2 weeks for them! Then he rather shockingly grappled with me and the decking board, a 8 stone 5'2" woman and almost pulled me to the floor!!!! I let go of the board as he was too strong and it fell to the ground and I pushed the end of it through my gate with my foot. He walked off and I shouted at him give me my goods! They are mine I have paid for them. He kept saying no and got in his van and drove off! I'm absolutely disgusted and really shook up about it. His eye was twitching and he was acting really weird. He's lucky I haven't reported him to the police, if I had fallen like the deck board I would have been seriously injured and no doubt I would have called the police, because it was tantamount to an assault. But I have informed Wickes of his attitude yet again. I've used City Sprint through Wickes before and never had this trouble before, so I imagine he's a new driver, but I don't want that man anywhere near me again, so I will probably avoid Wickes deliveries in future. He should be sacked. Its not normal behaviour for a tall large built man to grapple with a woman to try to remove a deck board from her hands. I only wanted my paid for goods, after being let down by them previously. I could of been seriously hurt if I fell (as I almost did) as I have brittle bone conditions after intensive cancer treatment, but I was left with an injured arm/shoulder. It was an absolutely shocking and really upsetting experience. I can only presume that the driver/s didn't want to carry 3 bags of topsoil and a bag of compost around to a rear garden flat. Nothing else explains why they didn't bother delivering on previous occasions. He used my complaint at all the hassle they caused me (20+ emails to Wickes) as another excuse not to deliver to me. I'm so upset 😢”

Helpful Report

Posted 1 month ago

“UPDATE- I HAD A MESSAGE FROM THEM STATING THAT CITY SPRINT WILL BE DELIVERING MY GOODS TODAY (some 14 days after my order) BUT HAVE SINCE RECEIVED A MESSAGE FROM WICKES SAYING CITY SPRINT HAVE CANCELLED AND WON'T BE DELIVERING MY ORDER!!!! SO, I HAVE BEEN LET DOWN YET AGAIN (4th time now) BY THIS DREADFUL COMPANY. AFTER NUMEROUS EMAILS TO WICKES. City Sprint replied below saying they were going to contact me privately, but they HAVE NOT. LEAVING A BAD REVIEW HAS MADE THEM PERSECUTE ME FURTHER BY DENYING ME MY GOODS ALTOGETHER NOW !!! 😢 SHAME ON THIS COMPANY!!! I'm epileptic so cannot drive to pick my order up from the store, so I have no way now of completing my garden projects now 😢 I feel completely PERSECUTED for leaving a honest review 😢 They have caused me nothing but stress for two weeks and ruined my plans for my garden projects. 😢 I've had a terrible experience with this company. The delivery driver first refused to leave my goods at the rear garden gate, then the 2nd time he just didn't bother to attempt a delivery and took it all back to Wickes. Then the 3rd time, when I said I have been waiting almost 2 weeks for this, I expected an apology, but instead he got shirty with me saying 'no point RANTING at me its not my fault I've just come back off holiday' and when I tried to explain it is your companies fault and you are here representing the company, and the number you call on can't be responded to so I'm telling you, but he wouldn't let me finish my sentences, so I said please just go and get the rest of my goods from your van. He said 'no, I'm not bringing it all back here I'm taking it back to the store'. So I grabbed the one thing he had brought (a decking board resting against the wall) saying you are not taking my goods back yet again, I've been waiting almost 2 weeks for them! Then he rather shockingly grappled with me and the decking board, a 8 stone 5'2" woman and almost pulled me to the floor!!!! I let go of the board as he was too strong and it fell to the ground and I pushed the end of it through my gate with my foot. He walked off and I shouted at him give me my goods! They are mine I have paid for them. He kept saying no and got in his van and drove off! I'm absolutely disgusted and really shook up about it. His eye was twitching and he was acting really weird. He's lucky I haven't reported him to the police, if I had fallen like the deck board I would have been seriously injured and no doubt I would have called the police, because it was tantamount to an assault. But I have informed Wickes of his attitude yet again. I've used City Sprint through Wickes before and never had this trouble before, so I imagine he's a new driver, but I don't want that man anywhere near me again, so I will probably avoid Wickes deliveries in future. He should be sacked. Its not normal behaviour for a tall large built man to grapple with a woman to try to remove a deck board from her hands. I only wanted my paid for goods, after being let down by them previously. I could of been seriously hurt if I fell (as I almost did) as I have brittle bone conditions after intensive cancer treatment, but I was left with an injured arm/shoulder. It was an absolutely shocking and really upsetting experience. I can only presume that the driver/s didn't want to carry 3 bags of topsoil and a bag of compost around to a rear garden flat. Nothing else explains why they didn't bother delivering on previous occasions. He used my complaint at all the hassle they caused me (20+ emails to Wickes) as another excuse not to deliver to me. I'm so upset 😢”

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Posted 1 month ago

“If I could have given a minus star rating I would have. Delivery driver was that aggressive I actually had to contact and report him to the police. Used this company many times, however I will never use them again. Such a shame as never had an issue before and all the previous delivery drivers were lovely.”

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Posted 3 months ago

“MIOL SOHAIL Delivered to my property to he was very polite and helpful left the delivery exatly where I wanted it Thank you .”

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Posted 3 months ago

“Second time I have had a delivery via City Sprint in the last couple of months and on both occasions they have managed to miss a 4 hour window, last time by nearly 3 hours, this time already an hour late and as the next to useless app still tells me that they are 13 stops away, which it said 90 minutes ago, I guess that this might not get even delivered today. The live chat just tells you that there is no-one available. Just rubbish all around”

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Posted 11 months ago

“Shocking service!”

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Posted 1 year ago

“I’m working for this company they don’t pay running mills they pay pennies avoid to work for them”

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Posted 1 year ago

“I’m courier driver I have sent to pick the job from my house to pick location was 30 minutes drive than I have to wait outside 45 minutes then i been told job been cancel all I got £3 it’s when I call Leeds office they told me report to I fleet this happened so many times it’s worse company to work be careful when they send you job”

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Posted 2 years ago

“Very relieved that my Wickes item arrived in the timescale promised. The delivery men went over and above to carry the heavy items to my top garden rather than just leave them on the drive. Much appreciated.”

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Posted 3 years ago

“Good delivery service but the delivery van left a large patch of oil on my drive. Having phoned and told them of the issue they asked for an email with details. This I sent but after two days there was no response so I emailed again the reply was to say they would not deal with me directly but would refer it to Wickes (the company I ordered from and they have a contract with). Not the service I would expect as they caused the mess.”

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Posted 4 years ago

“Received a text to say delivery would be between 10 and 15:00. 730am they wake us up and I had to go out in the cold in just a dressing gown to accept. 2.5 hours early at unsociable hour. Not acceptable.”

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Posted 4 years ago

“Absolute joke of a company. They failed to deliver parcels worth £1,100 for my small business and are refusing to pay the insurance because "they're driver says he delivered them" even though my customer says they weren't delivered and there is no signature of photo to prove they were delivered.”

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Posted 4 years ago

“After a mix up and a day late delivery, issue was rectified next door and delivered same day, driver was lovely and i was kept up to date with tracking my delivery. Thank you”

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Posted 5 years ago

“very reliable with medication delivery”

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Posted 5 years ago

“City sprint were working on behalf of Wicks and delivered my tiles this morning. He was a lovely pleasant man and they were bang on time excellent service”

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Posted 6 years ago

“Used their same day courier service. Driver arrives on time to collect. Item handed to them immediately at door. CitySprint own systems show arrival at 10:36 and collection at 10:38. Driver arrives at delivery at 12:44 and items shown delivered at 12:48 - again times are from CitySprint own tracking systems. Surprised to find extra charge on charge 2 days later for £7 for "waiting time". Driver has claimed for 6 minutes waiting time on collection and 8 minutes waiting time at delivery, despite true "waiting" time being far less. The 14 minutes waiting charged puts waiting time over a threshold (i believe 11 minutes) so all waiting time is then charged - hence the additional fee. Raised concerns of possible fraud with their customer team and got a generic "we're refunding you" email. No concern at all that driver was able to charge for additional non-existent waiting time, or that billing systems permitted them to do so when official timings showed otherwise. To clarify i have no issues with there being charges for excess waiting time. My problem here is that the driver falsely claimed waiting time that didn't exist, and the company don't seem to care. Delivery itself was fine but serious concerns regarding billing practices. Would suggest do not use them, but if you do be extra vigilent for charges after the event and make sure to make note of all timings and take screenshots of all tracking events from their tracking page. If you've previously been charged for waiting time then go into the app and check all the job timings to make sure you haven't also been charged falsely.”

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Posted 6 years ago

“THE WORST COURIER ON EARTH Avoid this company like the plague! We hired them to pickup and deliver a package to us from less than a mile away. The courier dropped the package off at a completely different house and Citysprint have said they can't retrieve the parcel. They have also refused to refund the cost of package even though they admit it was their fault. AVOID!”

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Posted 6 years ago

“This company is AWFUL. so many Bad reviews. The only few "Good" Reviews are from Staff/Admin and Company Owners. The government MUST close this Scam Business. They keep posting 100s of ads on various sites to catfish more and more clients. Shameless Parasites. Absolute Filthy People. Avoid ..”

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Posted 6 years ago

“We had to use this company a few times and honestly NEVER use them. There have been quite a few bad experiences in the 6 months that we were using them as our courier but the two most notable have to be the time when they gave our package (with a value of over £400) to a random person who wasn't even working for the company who were meant to receive the package. When we phoned them they just said "we gave it to a builder who looked eastern European" and that was it, they just gave this valuable package to a random person and didn't even get his name instead of the NAMED CONTACT we gave them with a phone number. Of couse, this person stole the goods and city sprint refused liability. The other one happened when we booked a very expensive direct delivery to be done at a particular time as the job was very time sensitive. 2 and a half hours after the time they were supposed to pick up there was still no sign so I called. They said, "oh sorry the driver was ill, we were meant to schedule another one but we forgot". We paid almost £100 to be told that they just "forgot". In short, it's the most unprofessional place going, you'd be better off getting a blind carrier pigeon to deliver your goods.”

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Posted 6 years ago

“We had to use this company a few times and honestly NEVER use them. There have been quite a few bad experiences in the 6 months that we were using them as our courier but the two most notable have to be the time when they gave our package (with a value of over £400) to a random person who wasn't even working for the company who were meant to receive the package. When we phoned them they just said "we gave it to a builder who looked eastern European" and that was it, they just gave this valuable package to a random person and didn't even get his name instead of the NAMED CONTACT we gave them with a phone number. Of couse, this person stole the goods and city sprint refused liability. The other one happened when we booked a very expensive direct delivery to be done at a particular time as the job was very time sensitive. 2 and a half hours after the time they were supposed to pick up there was still no sign so I called. They said, "oh sorry the driver was ill, we were meant to schedule another one but we forgot". We paid almost £100 to be told that they just "forgot". In short, it's the most unprofessional place going, you'd be better off getting a blind carrier pigeon to deliver your goods.”

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Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

Citysprint Group Reviews