Citysprint Group Reviews

1.00 Rating 3 Reviews
0 %
of reviewers recommend Citysprint Group
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
Customer Service
communication channels
Telephone

Write Your review

Tell us how Citysprint Group made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photo to this review?
Upload Photo
(only JPEG and PNG files) (optional)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
We had to use this company a few times and honestly NEVER use them. There have been quite a few bad experiences in the 6 months that we were using them as our courier but the two most notable have to be the time when they gave our package (with a value of over £400) to a random person who wasn't even working for the company who were meant to receive the package. When we phoned them they just said "we gave it to a builder who looked eastern European" and that was it, they just gave this valuable package to a random person and didn't even get his name instead of the NAMED CONTACT we gave them with a phone number. Of couse, this person stole the goods and city sprint refused liability. The other one happened when we booked a very expensive direct delivery to be done at a particular time as the job was very time sensitive. 2 and a half hours after the time they were supposed to pick up there was still no sign so I called. They said, "oh sorry the driver was ill, we were meant to schedule another one but we forgot". We paid almost £100 to be told that they just "forgot". In short, it's the most unprofessional place going, you'd be better off getting a blind carrier pigeon to deliver your goods.
Helpful Report
Posted 3 weeks ago
We had to use this company a few times and honestly NEVER use them. There have been quite a few bad experiences in the 6 months that we were using them as our courier but the two most notable have to be the time when they gave our package (with a value of over £400) to a random person who wasn't even working for the company who were meant to receive the package. When we phoned them they just said "we gave it to a builder who looked eastern European" and that was it, they just gave this valuable package to a random person and didn't even get his name instead of the NAMED CONTACT we gave them with a phone number. Of couse, this person stole the goods and city sprint refused liability. The other one happened when we booked a very expensive direct delivery to be done at a particular time as the job was very time sensitive. 2 and a half hours after the time they were supposed to pick up there was still no sign so I called. They said, "oh sorry the driver was ill, we were meant to schedule another one but we forgot". We paid almost £100 to be told that they just "forgot". In short, it's the most unprofessional place going, you'd be better off getting a blind carrier pigeon to deliver your goods.
Helpful Report
Posted 3 weeks ago
The rudest, most unhelpful couriers I have ever had the misfortune to deal with.
Helpful Report
Posted 1 year ago
Citysprint Group is rated 1.00 based on 3 reviews