Another disappointed first (and the last) time user. Bought a pre-order code so I could pre-load and play on the launch day. The codes meant to be sent out 12 hours prior to allow this. There were no codes till the launch of the game and no information anywhere (even checked their FB page) about issues or delays. I have opened the ticket with their CS just to be ignored or sent generic email, which had no relation to the problem. Eventually I have received the confirmation email 15 hours AFTER the launch, while I was already filling out PayPal dispute due to the complete lack of communication about delays, deleted posts from their FB page and the fact the already paid-for order had a status 'Out of stock' at the release of the game! Complete shambles, won't be using them ever again even the price is the cheapest everywhere..