The experience was awful. First I got a message from a horrible looking web page that my order needed an anti fraud confirmation, by texting my cell phone. That's not so bad, I proceeded with this process and then I land on a page telling me this needs 2 to 3 minutes to process, but may take 2-3 hours at most. I tried logging in from a different computer but got the password wrong, so I went to reset the password, then I got it wrong again and got (temporarily) banned. Why would you verify me as legitimate user with a valid phone and then just ban me out of the blue. So i write an email via 'contact us', get no reply, it's already late on a saturday so I calll it a day. The next day - still nothing, it's long past the 3 hours time frame, it's already about 18 hours. So i fill in another contat us form. No reply. Finally after almost 24 hours I get an information that my cd key is ready. Grated cheesus, thank the gouda. So I log in and there's a link.... not to a cd key, but to an automated gift via steam. I went through all this trouble to get a serial number for the game so i can write it down on a birthday card, the order said CD KEY, so in the end I wasted time and money and some mental health. Would not recommend.