The following is my reply to CJS CD Keys.. You appear to be WILLFULLY IGNORING the fact that Office 10 is no longer supported by Microsoft and therefore THE KEY CAN NOT BE ACTIVATED. I have made this information VERY CLEAR TO YOU. Yet in today's message you continue to advise.. you must use Microsoft's TELEPHONE ACTIVATION SYSTEM to activate the product. As has been explained numerous times, (including immediately above) THERE NO LONGER IS A TELEPHONE ACTIVATION SYSTEM FOR THIS KEY BECAUSE MICROSOFT NO LONGER SUPPORT IT. It therefor follows that THE KEY DOES NOT WORK. The download link you have provided today is a set up file for Office 13, that set up file is NOT APPLICABLE TO THE KEY PROVIDED, (Office 10). Set up files for Office 10 are NO LONGER AVAILABLE., which is why THE KEY YOU SOLD ME DOES NOT WORK! WHERE IS MY REFUND?