Wrote review because I got sent email asking me too. Ordered Football Manager on a Monday at lunch, and it got stopped for fraud check (my own fault using wrong card), no one contacted me within a few hours as mentioned in the homepage and I got answer how to solve it first after I my self contacted them late Monday evening. I sent evidence and I got my key delivered Tuesday lunch. All good so far. They helped me nicely still. But then, the key didn't work. It was invalid.. I send evidence in a new support case in pictures and asked for help. I got answer ASAP that I already have an old case and I should answer there because it's faster. So I did. Now it gone almost 48 hours with no answers. It's my 10th? Game from CJS but my first disappointment. It feels like I just lost 19€ for an already in-use key.