THANK YOU FOR THE OPPOTUNITY I would like to express my concern regarding the rationale provided. It is entirely reasonable and expected that a customer would attempt to activate a purchased code on the same day it is received. Referring to this as the sole basis for denying further assistance is, quite frankly, disappointing and unconvincing. I have been a returning customer of your platform, and this is not the first time I have purchased an Office 365 key from you. I am familiar with the process, and in this case, the code simply did not work. To troubleshoot, I even attempted activation using two separate premium VPN services, both of which failed—strongly suggesting that the issue lies on your end, not mine. As a customer, I have the right to expect functional products and adequate support. The response I received—declining any responsibility or solution—falls far short of professional service standards. I am therefore formally requesting that you either: Issue a new, valid Office 365 activation code, or Provide a full refund for the non-functional product. I sincerely hope it does not come to that and that you will take this opportunity to resolve the issue professionally. Thank you for your attention. Best regards,