I purchased a key for No Man's Sky on the Switch and everything worked fine for the first couple of months. However, the game suddenly stopped working, and when I contacted support, I was redirected through multiple links and repeatedly told I’d receive a replacement key “soon.” After over a week of waiting with no resolution, I gave up and requested a refund. To be fair, the refund process was quick and straightforward—the money was credited back to my account almost immediately. Overall, it was a frustrating experience, but at least the refund was handled well.