recently purchased an Xbox Live subscription key for one of my children through CJS CD Keys. As a parent of four Xbox-owning kids, I’ve bought multiple subscriptions over the years without any issues. Unfortunately, this time was different. Although I selected an EU region key (which includes the UK), it failed to redeem. The error message indicated a mismatch between my account’s region and the purchase location. We’re currently staying at our holiday home in Spain, where I’ve successfully activated keys in the past, so this caught me off guard. I submitted a support query several days ago but have yet to receive a resolution. Clearer communication regarding the nature of the issue, along with timely updates and either a fix or a refund, would go a long way toward improving customer confidence.