I bought 3 product keys on this site. 2 were fine, but the other one never came. I asked for it a few times. "Cecil M,", the automated response robot, would apologise for the delay then say that it had solved the problem. The problem was never solved. I showed this to "Mr. Cecil", then it would get back to me after a day and say that it had solved the problem again. Still not solved. It had offered me a refund. Don't know why it's so hard to reissue someone with a new product key, but I said I'd take the refund after the problem continuing. This also seemed to be a "problem solved", except it was still offering me a refund. So the automated response isn't even responsding correctly. Got the other 2 keys, as I said, very quickly. And they both work perfectly, so if anybody's ordering anything, I hope you get it straight away and don't have to deal with this "Cecil M" fella. He's malfunctioning