I ordered a '12 Days of Christmas' Advent calendar for my Mum. Unfortunately every door was completely empty! This is clearly a mistake and most likely a one-off, so my complain is mainly about the standard of customer service I have received (or not received) since then. I have emailed twice to report this issue and received no reply. I have called the helpline four times - twice it has been closed "because of an emergency", and twice I've been on hold for over 20 minutes without speaking to anyone at the end of it. This error could have been corrected so easily. But unfortunately Clarins seem to have absolutely no customer service standards whatsoever - very disappointing after spending £60 on an Advent calendar.