First purchase and a ruined gift - awful customer service Bought one of the advent calendars mid November 2024 as a gift for the wife - it arrived damaged and customer service absolutely unable to rectify anything. I contacted customer service who stated that I need to send it back and once I upload the receipt of postage, a replacement will be sent out to receive by 1 December… The following day, I did all that and contacted customer service with proof of receipt via chat. After over an hour no response.. Contacted customer service via chat the following day, after over an hour some response again asking further information and stating that they need to receive the item first. Nearly half an hour between the exchanges.. so I send a proof of receipt and again I reply… Next day, again I contact customer service.. they state they haven’t received my proof of postage and the item is now out of stock; and I will not receive it by 1 December. Whoever is responsible for this company’s customer service is simply incompetent. These guys don’t record anything and never call you back when you chose that option via telephone. I encourage others to use a different company or just order from Boots or something like that, especially if time is running out. Not buying from these guys again.