Honestly, these guys are a joke. I'm not somebody who gets cross with things and generally can't be bothered to write a bad review. However, the experience over the last twelve months has been nothing sort of shambolic. On multiple occasions we have tried to engage with them, firstly (on multiple times) to get access to their system, secondly to express our disappointment at the level of customer service and third to seek to cancel our subscription. Ignored emails, unanswered telephone calls and almost robotic responses from their staff, nobody gives a damn there, nobody is interested in sorting out a problem and nobody takes any responsibility for anything. I spoke to a fella there yesterday, he was going to get his manager to call me and 100% knew how frustrated I was. Did anybody call? No, of course they didn't - I got an email 24 hours later with no understanding, no willingness to understand the problem or listen to my views. I'm not unreasonable and I dont need the £800 fee back....it's a point of principal, the service I got was rubbish and that's just not right.