We booked a Nile Cruise with Luxor, and Cairo stays with them. On the Friday afternoon before we were to leave on the Monday, they
telephoned to say that the holiday is cancelled because the Nile cruise boat had an issue. They claimed they tried to find another cruise boat, but all are full untill mid December. So sorry, cancelled, no compensation.
Well, we booked a replacement holiday that was 15 days longer overall, and a Nile cruise boat for less money, all in 24hrs!!
No boats available my foot!!!
Don't know what went wrong their end, but cancelling at short notice, telling us there were no vacancies on any boat (and they said they checked!) makes them totally unreliable to say the least.
Would I book with then ever again? Not even if they paid me, they would probably cancel again.
A good reason for allowing a zero star rating, negative stars would be better.
2 years ago
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