“Grandparents have been extorted by Classic Holidays Australia. As my grandparents are now broke and struggling, we have been looking over their accounts and noticed payments taken out yearly, from Classic Holidays. With never using any services under Classic Holidays, we have seeked cancellation and a refund for the amount paid, out of good will, we were expecting a full refund and clear and easy cancellation of account. We have been left in owe and disappointment surrounding our interactions with Classic Holidays. There is no form of compensation nor any form of humility offered. Even with my grandfather passing away, and with the stress of financial hardship now on my grandmother, there still has been no form of compassion. We will be seeking legal advice as my grandfather was not mentally stable to be making decisions nor a 40 year contract when he was 60yrs old. It’s taken a toll on our family’s health and we are not happy with the service we have been provided. We will never recommend Classic Holidays to anybody and if you are reading this review, stay clear of Classic Holidays.”
“We booked a Nile Cruise with Luxor, and Cairo stays with them. On the Friday afternoon before we were to leave on the Monday, they
telephoned to say that the holiday is cancelled because the Nile cruise boat had an issue. They claimed they tried to find another cruise boat, but all are full untill mid December. So sorry, cancelled, no compensation.
Well, we booked a replacement holiday that was 15 days longer overall, and a Nile cruise boat for less money, all in 24hrs!!
No boats available my foot!!!
Don't know what went wrong their end, but cancelling at short notice, telling us there were no vacancies on any boat (and they said they checked!) makes them totally unreliable to say the least.
Would I book with then ever again? Not even if they paid me, they would probably cancel again.
A good reason for allowing a zero star rating, negative stars would be better.”
“ise" purchased through Classic Holidays. We had been booked on the MS Monica, however on arrival at Luxor enroute to the boat we were informed of a change to the MS TIYI. This vessel turned out to be a complete disaster, shabby, dirty, unfinished and certainly not ready to a standard to offer opulent accommodation to passengers. Once aboard we were shown to our cabin. We were thankful the curtains were drawn so we could not see the full picture!!
The cabin was dull and dirty, but we decided that we would try and make the most of it as we were a long way from home.
We opened the wardrobe door to unpack our clothes and it subsequently fell off to expose 6 mismatched hangers with clothes already on them!! I returned the clothes to reception, to be informed they must have belonged to a contractor who had been using our cabin.
After unpacking as best we could, we pushed our suitcase under the bed to be greeted by an array of electrical and plumbing fittings being pushed out the other side, proof that the room had not been cleaned properly and inspected.
The bathroom had recently been tiled, but it was not finished as it was still covered in grouting. The bath plug would not work properly and the cistern kept running...
Enough was enough. We had looked forward to this special cruise for sometime and first impressions could not have been worse.
I reported all the faults to reception, after waiting in a line of people waiting to get their various faults sorted out, and subsequently we had seven workmen in our cabin attempting to put the faults to right though not entirely successfully. Several customers left the vessel and stayed in hotels as they just could not accept the condition of the ship.
The vessel showed every sign of just having been pulled out of retirement and given a quick and very ineffective clean up.
The food was plentiful although repetitive. My wife had difficulty assembling a meal and picked at the food for most of the week. Fresh fruit seemed to run out by Thursday, and was quickly followed by Tonic, Gin and Red wine over the next few days.
The pool/sun deck was covered in a layer of dirt and the so called pool which actually turned out to be a plunge pool was filthy.
The beautiful French balconies that we expected, were replaced with a dirty sliding window. This part of the holiday was a complete and utter disappointment, and in no way fulfilled the Luxury Cruise that was advertised and paid for.
This is a word of warning to anyone considering booking this holiday. Make sure that you are receiving everything that you have paid for. The company offered everyone who complained £500.00 as a good will gesture, however they refused to consider each individual claim on its own merit, as some of us were more offended by the dirty and dreary cabins and state of the vessel than others. Classic Holidays having admitted that there were problems but refuse to compensate accordingly. Very poor customer service and public relations.
Date of experience: 19 September 202”
“This is the worst travel agent I have ever dealt with. Their customer service skills were Zero. I had to keep calling and leaving messages for days, just to try to get my travel documents after I had paid in full.
Do yourself a favour, find a professional, ethical travel agent and steer clear of Classic Holidays”
