I ordered a pistol from Classic Firearms on a Saturday. Before I completed the order I double checked all the info on the form, name (spelling), address, phone number. Everything was correct. The order confirmation e-mail arrived but my last name was incorrect. I sent an e-mail immediately with the correct info asking them to correct the order. I did not hear back from the e-mail so I called on Monday morning to try and remedy the error. I talked with a customer service rep who told me that they would cancel the order without any penalty and that I would just need to place a new order. I then asked about the 5% discount that I had on the original order that ended at midnight Sunday. The rep told me that I would recieve two e-mails: the first stating that my order had been cancelled and refunded, and the second instructing me how to get the 5% discount. I asked how long it should take for me to receive the emails and was told that they should arrive within the hour. After two hours no e-mails had arrived so I decided to call back to check on the situation. Both calls resulted in about a half hour wait for someone to answer. The new customer representative asked me to hold while she checked on the order. She came back about 10 minutes later and stated that her manager had to retreive the order from the FedEx truck. She also informed me that I would not be charged a cancellation fee but she would no longer apply the 5% discount since they had to retrieve the order from the FedEx truck. I reminded her that if the order had been halted two hours previously as I had been told it would, then the order would not have needed to be retrieved from the truck. She hung up on me! I then called back a third time and waited on hold AGAIN. This person then informed me that I not only would not receiver the discount but also would have to pay $25 cancellation fee and that there was nothing she could do to change that. I then asked if I could speak with someone who had the ability to adjust the cancellation fee since it was not due to anything that I had done. She told me that there was no such person and she would not put me through to anyone else. About 15 minutes later they refunded my charge except for the $25. So my dealings with Classic Firearms resulted in dealing with three customer service reps. Two were incredibly rude and the first simply did not do what she told me she would do. I also was charged $25 to NOT receive my order! The company lost over $2000 in business just so that they could screw a first-time customer out of $25! What a stupid business decision. After researching Classis Firearms reviews I see that this is a rather common occurance with this company. The next day I saw the same pistol available at a company called AIM Surplus. I called them and the customer service rep answered the phone within 30 seconds! Not minutes!! The customer service guy was very knowledgeable about his products, very professional, friendly, and helpful. Everything that a customer service person should be. I ordered from Aim Surplus on the spot! and my gun arrived two days later and was everything I had been told it would be. I have since called customer service two additional times regarding other questions and the phone was answered promptly by very friendly and knowledgeable personnel. I have found a GREAT company to do online business with and I will be (actually already have been) back for more business. I liked the first gun so well that I am purchasing two additional guns for my sons, plus 6 spare magazines. As well as 1000 rounds of ammo. That's nearly $1500 that Classic Firearms lost due to stupidity and rudeness and Aim Surplus gained by just being courteous! Plus I will be back again and again! Thank you Aim Surplus!! And Classic Firearms can Kiss My ....