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Tommy H
I ordered a scope for almost 1500 dollars from Classic Firearms with insurance back in November. Item was shipped but never delivered. I called and made a claim with fedex to let know package was misplaced. 1 hour after it said it was delivered. I emailed classic firearms since they were closed. They told me they couldn’t handle the claim because they ordered it 3rd party from a different warehouse. So according to them. Which I believe. They emailed this warehouse and told them to follow up with FedEx. I spoke with fedex several times and they stated they had no geotag scan of the box near my house. They even sent a driver to my house and he said he didn’t recollect a deliver to me. Well a few days after that a claims manager from fedex called me and said fed ex said that the package is considered lost but the shipper had to file the proper paperwork to make claim. I called C. firearms back and told them. For several months I have been following up with Fedex and they even called me that nobody has reached out to them and there was a statue of limitations for the claim. Well classic firearms now tells me the claim has been closed and financed thru Credova. So now I owe thousands and everyone else got paid . Classic firearms never followed up to me with one call or anything. I had to keep calling them and they never once called me. 1500 is no joke. I didn’t order a 30 part. I even enclosed a screen shot of the fedex voicemail stated it was not found and was lost. The claims department rep who called had a very heavy accent so my iPhone didn’t get everything he was saying. But this order was made in Mid November and it’s now Feb and I have nothing. This is completely terrible service to order third party then not stand behind your order. No calls back just 1-2 emails in very beginning.
3 years ago
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Classic Firearms has a 4.4 average rating from 2,733 reviews