Angus Christie
"CLASSIC MOVIE STORE WARNING WARNING WARNING WARNING LOOKS GOOD BUT IS IT? On Friday 12th October 2018 I ordered 8 DVD Box sets costing £229.27. As I didn't receive an email to confirm dispatch, I sent a request for information. The reply said that they were being dispatched on Wednesday 17th October 2018. First, they failed to follow the information on their website regarding posting "same day or next day", in that you actually posted 6 days after date of order. On Tuesday 23rd October 2018 I sent a 2nd email to say my order had not been received and later that same day, received a reply saying "sorry and replacements will be sent out". I found this most strange as I would have wanted to asertain what had happened to the original dispatch! All this belies the information given on the website. Needless to say, neither the original order or replacement order have to date been received. The 21 digit tracking number does not help at all as it only works upon receipt/delivery. I have looked at Trustpilot reviews for this company and was concerned at the number of similar stories to mine. I wonder if they do in fact hold all the stock they maintain? This apart, I have wasted 8 days waiting in for not only the original order but the replacement. I also wonder how many complaints have "gone under the radar" as could not be bothered to leave formal reviews. I would have been happy to pay extra for a decent tracking method but there is no option for this. On Thursday 25th October 2018, I sent yet another email strongly outlining my concerns but they did not see fit to reply. Needless to say, I will NOT be using them again!
2 years ago
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ClassicMovieStore.co.uk has a 4.68 average rating from 899 reviews

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