I bought a medium skip bag for a bathroom refurbishment, once it was full I requested its removal twice over 2 weeks with no result, finally contacted them via a webchat which was painfully slow. They then said it would likely be 'in their experience' overweight and would not collect until I had paid an extra £120. They say it will be weighed and if not that heavy the balance returned but only they get to weigh it!!! The max weight in their medium bag is 250kg, the same bag from Hippobag will take 1.5 tons and only costs a few pounds more. This company is a rip off and I certainly won't use them again.