Clearabee Reviews

Name: Clearabee
Address: Clearabee, Griffin House,19 Ludgate Hill, Birmingham
Rating: 3.97

4.0 Rating 276 Reviews

75 %

of reviewers recommend Clearabee

Company Reviews

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Metrics

4.0

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

info@clearabee.co.uk

Location:

Clearabee, Griffin House,19 Ludgate Hill
Birmingham
B3 1DW

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Clearabee 1 star review on 29th May 2025

Chris Hill

Clearabee 1 star review on 23rd May 2025

Christopher Hill

Anonymous

Anonymous // 01/01/2019

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“Stay clear . Expensive & completely shambolic .”

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Posted 2 weeks ago

“The 2 men who came to collect our old bed left dirty marks all over our expensive wool carpet Wrote 3 emails and tried to phone them. No response after 2 weeks. Dreadful experience”

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Posted 2 weeks ago

“Was booked trough Wren kitchens to pick up our old kitchen. One man came in the agreed time slot spent 10 minutes looking at the kitchen, took next to nothing and said he would “come back later” he didn’t turn up. Had a text message the next day saying that they would be back that day and nothing no visit at all. Kitchen still sitting in my front yard. Terrible service”

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Posted 3 weeks ago

“2 men came to collect our bed. They entered our house and had wet muddy boots which ruined our wool carpet (we have photos) Despite sending several emails and online feedback, we have had zero response from this company. Have notified our bank and they will take action after a week. We may choose to take Clearabee to small claims”

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Posted 3 weeks ago

“Collection arranged by Wren Kitchens. Clearabee failed to make agreed collection date due to 'operational issues' and rearranged to following day. Today they told us collection completed though ALL the material is still here and no one was seen by the doorbell camera on the drive. No response via Clearabee chat and just left on hold by automated call service when phoning. Useless service, will be going back to Wren for complaint and refund.”

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Posted 1 month ago

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Posted 1 month ago

“The skip never turned up. No response from customer service and now I’m trying to get a refund for the money they’ve taken without providing a service. Avoid.”

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Posted 2 months ago

“Terrible service. Paid for a timeslot. They didn't arrive on time. Hard to contact them on the phone - really had to search for their number and found it on a disgruntled consumer website. I received no communication from them about this and was then told that they would only refund the paid timeslot fee if the driver was 30 minute late. After waiting on hold for ten minutes I was then told that the driver wouldn't be able to make it. Don't waste your time with this company. Use one of their competitors instead.”

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Posted 3 months ago

“Appalling customer service and failed to turn up for the collection that has been paid for.”

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Posted 4 months ago

“Catastrophically awful service. Avoid at all costs.”

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Posted 6 months ago

“Absolutely disgraceful service. It's not so much that the removal guys were rude and left significant damage due to not listening to me, but that when I tried to complain to clearabee themselves I was completely ignored. I emailed several times over two months, and only received replies when they thought I had a question rather than a complaint. My partner managed to trick them in to a phone call, but if course that went nowhere. Their policy is clearly to ignore complaints until they go away. And yes, I suppose it is going away because we're having a baby in the next few days and it's not worth our while to keep pestering them out of principal, but I will sure be posting a few of these bad reviews and never using them again. I've found a company around here which is much better, polite, didn't damage anything, and didn't expect a heavily pregnant woman to clear up after them.”

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Posted 6 months ago

“I organised a sofa removal for my blind brother. When the removal team took it out they broke several things in his flat and communal area (intercom, lights, plaster etc). They then lied to him that they had done this when he asked what the noise was as they knew he couldn’t see what they had done. I have requested an immediate call back three times but it never comes. I have also emailed but again no response. I now have to go through small claims to get the money back for repairs. Do not use the company, they are incompetent and untrustworthy.”

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Posted 8 months ago

“If I didn’t have to give one star I wouldn’t! Booked a collection for today, the gentleman immediately said it was a two man job and he would have to send someone else but would clear what he could. After sitting on the phone for most of the time he was here, he left and confirmed that another truck would be along to clear the rest at no cost to me. Then I get a phone call saying if I wanted the rest cleared it would be £70! I questioned what the driver had said and was told in no uncertain terms unless I paid their job was done!! These people are con artists!”

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Posted 8 months ago

“Used twice now and same 2 guys. Excellent service, friendly and professional service Ben though road access a challenge. Recommend!!”

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Posted 10 months ago

“My recent experience with Clearabee's waste removal service was nothing short of appalling. Despite booking an XX Large Van specifically to ensure my waste could be removed in one visit, the van arrived already partly-loaded with someone else's sofa, making it impossible to complete the job. The on-site drivers admitted they could have finished the task if the van had been empty, but Clearabee's head office blatantly ignored this and insisted that the van had enough weight capacity, completely dismissing the actual issue of inadequate space. The customer service was abysmal and unprofessional. Despite multiple urgent requests, managers Nathan and Jon never called to address my concerns directly and instead continued to gaslight me through email, sticking to their false narrative. Moreover, they failed to disclose a hidden 60-minute labor charge upfront, only revealing it after the fact. Although Clearabee processed a partial refund, they refused to return £30 of the call-out fee (£60 in total) despite their blatant failure to meet the service agreement. This company’s sheer incompetence and dishonesty are horrifying, and I am shocked they are still in business. Avoid Clearabee at all costs.”

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Posted 10 months ago

“Quick response, good price, friendly staff, tidy”

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Posted 11 months ago

“They didn't show up!!! And there is no one you can call. My neighbours were annoyed and I was left last minute trying to find someone else to remove a large amount of garbage. Avoid them!!!”

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Posted 11 months ago

“Avoid Clearabee like the plague. These people are terrible to deal with. One of their trucks reversed into my fence causing considerable damage. Their driver refused to provide his insurance details and there are no phone numbers to get hold of the company, just a chat facility. Through the chat facility they said they would repair the fence and then went completely silent on me and wouldn’t respond to any of my messages. There is no other way to get hold of them which is clearly deliberate so they don’t have to deal with any problems. Fortunately we had CCTV footage so it has now been reported to the Police.”

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Posted 11 months ago

“Despite the fact we arranged for our old sofa to be collected at the same time as the new one was delivered, I was then contacted days before the scheduled delivery, advising we would need to book the collection as this had not been done. This was arranged for the day before delivery (it was just a matter of luck that my partner was off work all week), but of course this left us without a sofa for a day. Not ideal, but we could live with that. Our old sofa was collected around 3 hours earlier than the time slot given. I can't attach pictures but our hallway was a mudbath resembling the entrance to Glastonbury by the time they left. Completely disrespectful to have zero awareness of a home you are entering. Our cat's food bowl was also partially bent, and parts were also left behind. I sent pictures to this company and attempted to contact them more than once about this experience but never received a response never mind a basic apology, hence this review. Considering the amount of money spent on this process in total, we were less than impressed with this service to say the least.”

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Posted 1 year ago

“Totally disgusted by this company. I sent a request online with a detailed list and photo of the collection. Showed the driver when he arrived and all he said was he liked the look of the guitar and was going to keep it, tends to do this whenever he picks up if he sees things he likes. I offered him help and asked him to chap the door if he needed anything. Only for 20 minutes later receive an email stating job done they took 50kg of the 200kg I booked. I went outside to find 6 drawers and small bedside table had been taken. £145 for that!!!! I then spent several hours trying to call and email and use the online chat to get a call 5 hours later stating I should have got a quote instead, the driver couldn't knock the door to speak to me, it's the weekend and the phone lines aren't open (although this is not stated when I called purely said 5 min queue and cut me off after 10 minutes), driver will not be keeping any item for himself. I am gobsmacked at the lack of service but quickness that the money was taken from my account.”

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Posted 1 year ago

Clearabee is rated 4.0 based on 276 reviews