Clearabee Reviews

Name: Clearabee
Address: Clearabee, Griffin House,19 Ludgate Hill, Birmingham
Rating: 4.10

4.1 Rating 265 Reviews

78 %

of reviewers recommend Clearabee

Company Reviews

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Metrics

4.1

Based on 265 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

info@clearabee.co.uk

Location:

Clearabee, Griffin House,19 Ludgate Hill
Birmingham
B3 1DW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgraceful service. It's not so much that the removal guys were rude and left significant damage due to not listening to me, but that when I tried to complain to clearabee themselves I was completely ignored. I emailed several times over two months, and only received replies when they thought I had a question rather than a complaint. My partner managed to trick them in to a phone call, but if course that went nowhere. Their policy is clearly to ignore complaints until they go away. And yes, I suppose it is going away because we're having a baby in the next few days and it's not worth our while to keep pestering them out of principal, but I will sure be posting a few of these bad reviews and never using them again. I've found a company around here which is much better, polite, didn't damage anything, and didn't expect a heavily pregnant woman to clear up after them.”

Helpful Report

Posted 1 week ago

“I organised a sofa removal for my blind brother. When the removal team took it out they broke several things in his flat and communal area (intercom, lights, plaster etc). They then lied to him that they had done this when he asked what the noise was as they knew he couldn’t see what they had done. I have requested an immediate call back three times but it never comes. I have also emailed but again no response. I now have to go through small claims to get the money back for repairs. Do not use the company, they are incompetent and untrustworthy.”

Helpful Report

Posted 1 month ago

“If I didn’t have to give one star I wouldn’t! Booked a collection for today, the gentleman immediately said it was a two man job and he would have to send someone else but would clear what he could. After sitting on the phone for most of the time he was here, he left and confirmed that another truck would be along to clear the rest at no cost to me. Then I get a phone call saying if I wanted the rest cleared it would be £70! I questioned what the driver had said and was told in no uncertain terms unless I paid their job was done!! These people are con artists!”

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Posted 2 months ago

“Used twice now and same 2 guys. Excellent service, friendly and professional service Ben though road access a challenge. Recommend!!”

Helpful Report

Posted 4 months ago

“My recent experience with Clearabee's waste removal service was nothing short of appalling. Despite booking an XX Large Van specifically to ensure my waste could be removed in one visit, the van arrived already partly-loaded with someone else's sofa, making it impossible to complete the job. The on-site drivers admitted they could have finished the task if the van had been empty, but Clearabee's head office blatantly ignored this and insisted that the van had enough weight capacity, completely dismissing the actual issue of inadequate space. The customer service was abysmal and unprofessional. Despite multiple urgent requests, managers Nathan and Jon never called to address my concerns directly and instead continued to gaslight me through email, sticking to their false narrative. Moreover, they failed to disclose a hidden 60-minute labor charge upfront, only revealing it after the fact. Although Clearabee processed a partial refund, they refused to return £30 of the call-out fee (£60 in total) despite their blatant failure to meet the service agreement. This company’s sheer incompetence and dishonesty are horrifying, and I am shocked they are still in business. Avoid Clearabee at all costs.”

Helpful Report

Posted 4 months ago

“Quick response, good price, friendly staff, tidy”

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Posted 4 months ago

“They didn't show up!!! And there is no one you can call. My neighbours were annoyed and I was left last minute trying to find someone else to remove a large amount of garbage. Avoid them!!!”

Helpful Report

Posted 5 months ago

“Avoid Clearabee like the plague. These people are terrible to deal with. One of their trucks reversed into my fence causing considerable damage. Their driver refused to provide his insurance details and there are no phone numbers to get hold of the company, just a chat facility. Through the chat facility they said they would repair the fence and then went completely silent on me and wouldn’t respond to any of my messages. There is no other way to get hold of them which is clearly deliberate so they don’t have to deal with any problems. Fortunately we had CCTV footage so it has now been reported to the Police.”

Helpful Report

Posted 5 months ago

“Despite the fact we arranged for our old sofa to be collected at the same time as the new one was delivered, I was then contacted days before the scheduled delivery, advising we would need to book the collection as this had not been done. This was arranged for the day before delivery (it was just a matter of luck that my partner was off work all week), but of course this left us without a sofa for a day. Not ideal, but we could live with that. Our old sofa was collected around 3 hours earlier than the time slot given. I can't attach pictures but our hallway was a mudbath resembling the entrance to Glastonbury by the time they left. Completely disrespectful to have zero awareness of a home you are entering. Our cat's food bowl was also partially bent, and parts were also left behind. I sent pictures to this company and attempted to contact them more than once about this experience but never received a response never mind a basic apology, hence this review. Considering the amount of money spent on this process in total, we were less than impressed with this service to say the least.”

Helpful Report

Posted 7 months ago

“Totally disgusted by this company. I sent a request online with a detailed list and photo of the collection. Showed the driver when he arrived and all he said was he liked the look of the guitar and was going to keep it, tends to do this whenever he picks up if he sees things he likes. I offered him help and asked him to chap the door if he needed anything. Only for 20 minutes later receive an email stating job done they took 50kg of the 200kg I booked. I went outside to find 6 drawers and small bedside table had been taken. £145 for that!!!! I then spent several hours trying to call and email and use the online chat to get a call 5 hours later stating I should have got a quote instead, the driver couldn't knock the door to speak to me, it's the weekend and the phone lines aren't open (although this is not stated when I called purely said 5 min queue and cut me off after 10 minutes), driver will not be keeping any item for himself. I am gobsmacked at the lack of service but quickness that the money was taken from my account.”

Helpful Report

Posted 8 months ago

“I booked with them and they provided me with a afternoon time slot confirmed via email, but turned up 3.5 hours early first thing in the morning without any prior notice the day before, so I was unavailable. They called once when they arrived but did not leave any voicemail so I did not know who the call was from. I had no other contact from them (SMS, call, email) that there was a change in delivery time before the booking. And there was no contact prior to the arrival on the day that they were were arriving at that time. The first contact I had from them on the day was when they arrived at just after 8am in the morning. I don't see how I was supposed to accommodate this sudden change without any notice the day before. All the information they provided me stated the afternoon time slot, and as far as I was aware that had not changed as I'd had zero other notice of this. I waited in all day and contacted their chat bot multiple times, expecting them to show up at the time slot they stated, which they did not. It turns out, hidden away in t&c's, they state they can show up at any time during the day but would provide prior notice. I wouldn't have minded this if they'd given me the notice they said they would. A change to first thing in the morning with zero prior notice was pretty unreasonable. They need to make this clearer to their customers that they can and will change your slot without notice. Customer service would not rectify this is issue. They would not accept they hadn't given me right information or any notice when things had changed. They stated the single call from the driver when they arrived with no voicemail was sufficient. It could have been a simple fix for them to rearrange the collection for me or refund the fee, but they didn't want to do this - a real shame. I would not suggest booking with this company if you want a reliable time slot.”

Helpful Report

Posted 8 months ago

“Was quoted £200 for collection of items. Sent clear photos of items to collected. Got a phone call saying it was more than expected and I would have to pay £140 as pictures were not clear about how much there. Avoid at all costs. Dishonest, unscrupulous company.”

Helpful Report

Posted 8 months ago

“I ordered 2 new sofas from DFS, I paid £129 for Cleerabee to come on 15th December 2023 to dismantle and dispose of our 2 old sofa's. No-one turned up, and no contact from Cleerabee. So contracted DFS as new ones were being delivered first thing 16th December. Nightmare!! We have no room for 4x3 seater sofas in our lounge. Very kind delivery drivers for DFS helped us out big time, by dismantling the old ones and putting outside. Doing half the job that we had paid Cleerabee to do. Cleerabee finally arrived on 18th December. When I vented my fury of the situation, the delivery men were very apologetic. But said they get this all the time. I certainly will not be using Cleerabee again, or recommending them to anyone. Their lack of contact is appalling.”

Helpful Report

Posted 11 months ago

“I am the partner of a colleague who has not long been driving for this company and feel compelled to add yet another bad review of this company. That's if you can call it a company!!! Clearabee have no support, respect or regard for its driving employees. My partner gets sent up and down the country, on his own, in a clapped out van. No PPE, safety gear, torches, trollies, first aid kit etc. Working in the wet and dark at 8pm at night, getting injured etc. Turning up at jobs that have already been done by another driver???? There is zero communication, zero organisation and zero anything. Complete time wasters. A 15+ hour day is standard. This is NOT the impression given at interview stage. Anybody that considers applying for work here. DON'T!!! Especially if you value your health, safety and work life balance. Clearabee, DO NOT message my fella at 9pm at night when he has just walked in to say you need to complete your jobs on the app. He will when he has the chance. How can you work on an app when you are driving all day! Sort it out Clearabee. Sending a lone driver to pick up household appliances with no trollies or assistance?? Come on. You are a serious accident waiting to happen and I hope somebody sues your asses very soon. JOKERS!!!!”

Helpful Report

Posted 1 year ago

“cant write a good review paid £159 to have several items removed clearly stated on the form you fill in and also plain to see on the E-mail receipt, so they came just took my Mattress none of the other things on that list, contacted them they then said we have collected what was on list if you want the rest removed we will have to re charge you. dishonest company do not trust them i am going to take them to ombudsman as i have the receipt.”

Helpful Report

Posted 1 year ago

“If only zero stars was an option!!! Such a shambles of a company, didn't arrive for my collection and didn't contact me, I had to contact them only to be told it would be first thing on Monday. Monday comes but no collection, again no contact from the company to advise this. When I contacted them again, I was advised they had moved it to the Wednesday now - I cancelled the collection as I couldn't deal with another let down. I understand things happen but on both occasions they knew they couldn't complete the collection but still arranged it. I was more mad at the lack of contact from the company, they had got my money so they didn't care that I had a street full of rubbish for collection.”

Helpful Report

Posted 1 year ago

“Well for starters I hired a skip to be delivered on the 18th of October waste my day eating and ringing the company only to be told to wait the skip was on his way….long story short only to find out at 18h00 that there was no skip availability at the moment but next morning would be delivered, no skip no communication and still waiting on the skip!!! Still nobody bothered to-reply to my emails.”

Helpful Report

Posted 1 year ago

“worst company i've used by a long shot. I paid £100 for them to remove my small sofa out of my new house which didn't take very long. Upon removing it they damaged the wall in my hallway down to the plaster and also ripped the door stop off of its hinges. I've contacted Clearabee probably around 10 times now about this and had a total of 0 correspondence from them. Every time i use their online chat i'm told they cannot help and someone will contact me... which they never do. would advise anyone to AVOID this company”

Helpful Report

Posted 1 year ago

“Disgraceful! Took advantage of the fact i would not be present at collection to remove less rubbish than I paid for thinking I would not notice, luckily I went and checked the property that evening Customer service couldn’t care less, we have incurred extra costs as had to pay a premium to get another company to remove the rubbish on a Sunday due to an estate agent coming to photograph our property Incredibly sneaky and dishonest quite frankly couldn’t care less , not sorry at all for the inconvenience and extra costs we have now incurred AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

“AVOID THIS COMPANY!!!!!! very unprofessional rude customer service. The van driver hit my car and then denied it, when I told him I have CCTV cameras then he admitted to it. I have had no response from the company I have sent emails the footage of the CCTV too but still no response. AVOID AT ANY COST!!!!!”

Helpful Report

Posted 1 year ago

Clearabee is rated 4.1 based on 265 reviews