AVOID THIS COMPANY AT ALL COSTS!! We had a couple of furniture items removed, including a sofabed, by them under contract from DFS when we were buying a new couch. When they were removing the sofa bed, they took the bed out but declined to take off the feet. When they took it out the front door the feet took a couple chunks out of our new front door (installed less than a month before) the driver and helper didn't even tell my wife this happened, just sat in the van and then left. My wife has some anxieties so wasn't in the room with them when they finished. She called me at work in tears due to the damage. I got in contact with Clearabee about this and at first they offered me £40 to settle it, I refused they then offered their "max" of £89, I refused again. Due to the style of door it requires a complete replacement of the door and case, costing around £2000. I had them escalate the issue, and waited 2 weeks with no response, when I emailed them again I was told they were waiting on their 'restoration team' I have since recieved no responses from them to any emails. I have called and had them escalate to the complaints manager and still nothing, I have even had DFS contact them and nothing. Some context regarding this; my wife had cancer and received an insurance payout which is why we were able to do some work on the house, including the new door and sofa. They were made aware of this. The stress and trauma with how they have NOT handled this situation has had a detrimental effect on her.