I booked with them and they provided me with a afternoon time slot confirmed via email, but turned up 3.5 hours early first thing in the morning without any prior notice the day before, so I was unavailable. They called once when they arrived but did not leave any voicemail so I did not know who the call was from. I had no other contact from them (SMS, call, email) that there was a change in delivery time before the booking. And there was no contact prior to the arrival on the day that they were were arriving at that time. The first contact I had from them on the day was when they arrived at just after 8am in the morning. I don't see how I was supposed to accommodate this sudden change without any notice the day before. All the information they provided me stated the afternoon time slot, and as far as I was aware that had not changed as I'd had zero other notice of this. I waited in all day and contacted their chat bot multiple times, expecting them to show up at the time slot they stated, which they did not. It turns out, hidden away in t&c's, they state they can show up at any time during the day but would provide prior notice. I wouldn't have minded this if they'd given me the notice they said they would. A change to first thing in the morning with zero prior notice was pretty unreasonable. They need to make this clearer to their customers that they can and will change your slot without notice. Customer service would not rectify this is issue. They would not accept they hadn't given me right information or any notice when things had changed. They stated the single call from the driver when they arrived with no voicemail was sufficient. It could have been a simple fix for them to rearrange the collection for me or refund the fee, but they didn't want to do this - a real shame. I would not suggest booking with this company if you want a reliable time slot.