Totally disgusted by this company. I sent a request online with a detailed list and photo of the collection. Showed the driver when he arrived and all he said was he liked the look of the guitar and was going to keep it, tends to do this whenever he picks up if he sees things he likes. I offered him help and asked him to chap the door if he needed anything. Only for 20 minutes later receive an email stating job done they took 50kg of the 200kg I booked. I went outside to find 6 drawers and small bedside table had been taken. £145 for that!!!! I then spent several hours trying to call and email and use the online chat to get a call 5 hours later stating I should have got a quote instead, the driver couldn't knock the door to speak to me, it's the weekend and the phone lines aren't open (although this is not stated when I called purely said 5 min queue and cut me off after 10 minutes), driver will not be keeping any item for himself. I am gobsmacked at the lack of service but quickness that the money was taken from my account.