failed to collect in the time frame allotted, even paid extra for it. Had to cancel as I had an appointment elsewhere (reason for booking the time slot). The most annoying thing is I found out by calling them to confirm all was OK, to be told the driver would be with me soon, only to receive a phone a few minutes later to say the vehicle had broken down and the collection would be an hour late. They had quite clearly forgotten that I’d paid extra for an allotted 2 hour time slot, and tried to blag me with the vehicle having a problem. If that had been the case, they would have called me the moment they knew, not wait for me to call them. Extremely disappointed.