Needed a room cleared ASAP at my parents house as I am having to move in there and don't have much time to get it done. I went online and talked to Benjamin. He told me to fill out online form. I tried 3 times, it kept coming up with "error". Messaged Benjamin, no reply. Messaged him this morning, he gave me their phone number. Clearabee quoted my mum £285. They quoted me well over £300 even though it was for the same items, job and day. Was told it was at least 9 cubic metres worth but the woman wasn't sure because she was saying 8 then 9. They took my card details for payment. Then said system had crashed and did it all again. Despite taking my email address, the only emails I've had from them were for chats, nothing confirming payment or order number. Got phone call saying theres a problem with payment. First a woman said my card had been charged TWICE then another woman said it could be up to THREE times. That would be nearly a THOUSAND pounds! I was freaking out. I've got bipolar, complex post traumatic stress disorder and mobility problems, I'm desperately trying to move house for my health plus I'm helping someone else move in to their place, I've already had mental breakdowns over the last few weeks. Theres no way I could afford twice the price or three times, I would have gone severely overdrawn and had loads of charges. And I would still need to pay for my move. I kept messaging them and calling them, being told they couldn't get hold of the financial department to see what's going on. I then read the reviews online. Wish I had beforehand. Eventually I got a call, payment had been taken TWICE, 1st one that was being processed, i have to wait 5 to 7 working days to get back. I had already decided i didn't want this FRAUDULENT company moving me. Second payment shouldn't go through. The whole thing has been extremely stressful & a complete waste of time and money. I'm on sick benefits and already I've been borrowing money to get the move done. Now I have to borrow more because I have to wait to be refunded. Absolutely disgusting.