Appalling service. I had an internet account while working from home, it was continually down or so slow that I would have to go to the local library to send files to clients. They sent an engineer to take a look who said that he had found a fault and that I would have to pay nothing for this visit. This visit didn't help at all and after a couple more months of incredible stress and giving up on an internet connection the internet contract was terminated. They then took £300+ from my account which was twice the engineer costs. My advice would be to stay well clear of these, no end of stress and increasing costs.