John
Have dealt with this company for water for two businesses for over three years now - total pain. Both businesses have been closed since 15th March due to covid - am still getting bills based on regular average usage despite the water meter reads not changing and those being supplied to them every month by both telephone and the customer portal. Have notified them separately that the businesses are closed and no water is being used. Keep being told 'it's probably standing charges' - funny how they seem to equate to an average months regular usage and the readings used on the invoices are not accurate. Also our contracts were automatically renewed at the end of March - no prior notfication received from Clear Business - no communication whatsoever. It is a constant battle to get an answer from them that makes any sense - we have been billed almost £1500.00 for water for the 4 months that our premises have been closed. Am now being threatened with legal action over the last bill I queried with them. Their sales team are aggressive, constantly phoning and trying to sell you other products. Have requested repeatedly that they not cold call - to no avail. Shockingly bad customer service and impossible to speak to anyone with authority. If you are a business and considering using them for services, I would avoid this company at all cost - it's simply not worth the hassle.
3 months ago
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