I used clear once for work for a year, luckily my work paid for it. It was worth it at Love Field, but they are not at every airport so I actually really hardly used it. I canceled it and my husband and I thought about trying it out again. We went out of town and they did not have clear at the airport we went to, so we never even used it. I went to cancel my account, I already got charge the $189. I had to cancel my debit card, asked for a refund. Then my refund did not go to my card because I had to cancel it because of this payment. I emailed several times to clear, they were super unhelpful. This took over a month and I still have not received an email back, I undated my payment information and still have not received my refund. Then I got an email saying my account is going to activate in 30 days, why?? when i canceled it. Are they just trying to take more money from me and never pay me. I NEVER EVEN USED THIS AND NOW I AM OUT ALMOST $200. HORRIBLE CUSTOMER SERVICE. DO NOT USE THIS!!!