CLEAR Reviews

Name: CLEAR
Rating: 1.12

1.1 Rating 122 Reviews

2 %

of reviewers recommend CLEAR

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1.1

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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FrancisOlivia 771 At GMAIL . Com

CLEAR 1 star review on 29th November 2024

Anonymous // 01/01/2019

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“The customer support is non existent. This company is scamming customers by forcing them to add each family member individually. While they advertise that a family member can be added for $125. There is no way to add them.”

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Posted 1 week ago

“Clear charged my credit card twice. I disputed the one charge with Amex, who immediately saw the issue. Clear then cancelled my account after I paid them the first charge. Clear membership is a perk of the platinum amex card. They credit my account account for the membership perk yet I have no clear membership. They are a rip off. They insist there is a special number for the transaction which amex says does not exist. Don’t use this company!”

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Posted 3 weeks ago

“I would give it a zero this program has become useless you charge a large fee and do nothing like you advertise all your staff stand around and do not help at all the gates are all closed and Noone directs us. I have never had anyone at Ohare airport help Houston at Bush they do but this is a big waste of money and we have 2 people in our family signed up. JACQUELINE Van Norman”

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Posted 3 weeks ago

“Why do even we have to pay for this service? 5 years ago I traveled to Dubai this was offered free of charge. Their technology is way advanced then US.”

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Posted 4 weeks ago

“I am on a family plan with my husband and I renewed with my husband‘s plan. At least we thought we were and the agent charged our card $209. He was good to go. I was not good to go in order for me to get through security for clear they had to charge me $209 when I was already on the family plan and we renewed as a family Now we were coming home and they couldn’t even find my information. It was supposed to be a free trial my information is not in the system. They keep saying it’s under the family plan, but they can’t find it there. So yeah, this is not very good. CUSTOMER SERVICE we will not be renewing at all.”

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Posted 4 weeks ago

“I went to the Houston location for And interview soon as the Muslim lady had a problem soon as she found out I was Israeli you shouldn’t hire racist people To do interviews if they not going to show equal respect”

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Posted 1 month ago

“Lines were longer than the regular TSA and the Clear+ rep told me to use that as it was faster than theirs! Way overpriced, and I had a family plan and in trying to change my husband's status it billed my card without even asking permission as I clicked it. Over 15 minute wait time to even get an agent to cancel. Am now cancelling my membership”

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Posted 1 month ago

“At Las Vegas Harry Reid International Airport, my husband and I were approached by a CLEAR staff member at a CLEAR podium. We were told that there was a “special signup drive” offering a free CLEAR membership. Based on this verbal assurance of a free trial, we agreed to sign up, believing there would be no charge. At no point did the representative disclose that our credit card would be charged $318, nor did we authorize such a charge in writing, and we were not told of any trial periods. We recently discovered (three months later) that $318 was charged to our account. When I contacted CLEAR, I was told that CLEAR has never offered a membership, which means the representative misled us. This is a clear violation of consumer protection laws, as we were induced to sign up under false pretenses. I thought we could trust this company since it was doing business in the airport. What goverment agency would allow a company that gives false information to conduct business in the airport? It is so disgraceful that the goverment countinues to let a company that has so many complaints to operate in a airport.”

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Posted 1 month ago

“Ripoff. Lines are slower than TSA pre. Do not purchase this. Keep your money. Total waste.”

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Posted 1 month ago

“I was approached about joining Clear at an airport as I was about to enter the line for TSA Security. I was told that this would take only a few minutes, and when I asked about cost, I was told, "Don't worry about that, this is a temporary registration, and you will have to sign up via an email sent to your address before any charges are accrued." I don't recall giving my credit card information. I had/have no desire to spend so much money per year to save a few minutes in a TSA line. Less than a month later, my CC was hit for $199. I had no one to contact from Clear. I had no account number or login, so my CC company just deleted the charge. In another month, my card was charged again. Again, My CC company deleted the charge, and said the only way that they had to avoid reoccurrence every month was to cancel the card and issue a new one, thus that is what we did. Such businesses should be banned!”

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Posted 2 months ago

“This is a waste of money and time! I have had the service for two years. Travel only three times a year. Kept thinking I was getting incompetent people running it. Not true the whole system is designed to get your money and do virtually nothing to enhance your TSA check in experience.”

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Posted 2 months ago

“When CLEAR started years ago it was a huge advantage and worth the annual fee. That has changed over the years and is no longer worth the value. The wait times are the same if not slower than the regular TSA line. I fly a couple of times per week and terminal A IAH was by far the slowest line today. No wonder their membership is declining along with their value.”

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Posted 2 months ago

“Over an hour wait to talk to customer services. Lied to by the person who signed me up at the airport. They told me I was eligible for a bundle to save $78 when I signed up but enrolled me in a trial without my knowledge, rendering me ineligible for the savings. 0 stars. They suck.”

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Posted 3 months ago

“At LaGuardia airport people wearing Clear jackets were hard-selling to do a free trial for Clear. I filled out the application and they told me to give my credit card number- telling me it won’t be charged. Then I found a $500 charge on my card. Total scam! Beware”

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Posted 3 months ago

“This company says you can cancel membership online but there is no links to do so and tried to call with no one answering I would give it 0 stars if I could”

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Posted 3 months ago

“The lady who solicited me to joining told me repeatedly that I will not get charged if I don’t cancel. Yet she said I can cancel in two weeks. I got charged $318!! They don’t tell you what it costs So dishonest. Appalling. They did refund me, but imagine all those who did realize”

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Posted 4 months ago

“All thanks to mrs Olivia for helpin me re-claim my lost $125,000”

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Posted 4 months ago

“They over charged me and after sending 5 chat messages and waiting over 30 minutes to talk to a customer service agent and never connecting with one, my issue is unresolved. The customer service is awful and I'm not convinced that they didn't engage in bait and switch.”

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Posted 4 months ago

“I paid my money for a CLEAR membership, but due to poor health was not able to get to an airport to finish the process. When I called CLEAR for a refund, I was told that the time period for a refund had passed, so I lost my fee.”

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Posted 4 months ago

“Originally signed up with Clear at Miami airport because we were going to miss our flight, even though we got to the airport 2 1/2 hours early. Second time we used it was at DTW, we stood in the Clear line for 1 1/2 hours. When i asked why it was taking so long, the staff were very rude and dismissive, claiming they are at the mercy of TSA! Why did i pay for membership to stand in line!? DO NOT WASTE YOUR MONEY! CLEAR IS A SCAM!!!!!!”

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Posted 5 months ago

CLEAR is rated 1.1 based on 122 reviews