“Worst scam ever. Customer service is not helpful and sends you in a loop every time, with the 'fill out this form' or call this number. Doesn't work. This is a waste of money and time.”
“Signed up for Clear because we were told it included TSA. Have had to go back to Houston Hobby 4 times. Horrible employees, incompetent, rude to travelers in the airport. Watched another traveler complain to the Clear manager about an employe being rude. Clear manager was rude back and then went to gossip to the employee about the travelers valid complaint. As a Clear customer of 4 days, we don't care to use their service or everything interact with their employees.”
“Applied for TSA precheck through Clear since they appeared to be faster. What a joke. It has been a month and I am still waiting for approval. Don’t believe the 3-5 day approval schtick. It seems unless you also pony up the $$$ for Clear, your TSA precheck is going to take at least 60 days.”
“Please be cautious and avoid falling victim to their deceptive fabrications and false endorsements, as they are operating a fraudulent scheme. This operation is not only a scam but also a criminal enterprise. Once they have gained your attention, they will persistently demand more money from you. Fortunately, after expressing my concerns to the SPECTRUM-CREST personnel, I was able to successfully withdraw my funds and prevent them from being misappropriated. I strongly advise against engaging with them in any way.”
“Waste of $ and time. It takes longer, is more expensive and is in less airports than TSA. When they first started, joined because reimbursed by AMEX and they were on their best behavior. Now, the people aren't trained or helpful, constantly have to rescan your eyes and enter info. The better half and I have several times taken TSA and Clear and TSA always is faster. Stay away and hopefully, they will go out of business soon.”
“I'm having issues with getting my Husband his ID. He is having a rough time getting Employment. So we can get another Bigger Apt. We don't have the $$$ to put up a Security Deposit and Rent Waived. He hasn't had Employment in some yrs. We need all the help we can get. His Father Mr Abel Ernesto Castellano won't bother helping. He has no way of applying for FAFSA so he can get enrolled in Online Classes for his BA Degree in Computer Security. We're Financially Struggling and Distressed with one Income.”
“Total SCAM. Get ready to call your credit card and fight to remove these charges. Total sales job to unsuspecting, rushed travelers like me. I have traveled the world extensively and you'd think I'd been scammed overseas by now. Nope. It happened right here in USA by CLEAR at an airport: LAX specifically!”
“People were rude. The payment process is ridiculous. You’ve already charged me then you’re charging me again for the exact same service with some ridiculous promise of a refund. Absolutely positively will never recommend this service”
“I would leave -5 stars if I could. I signed up for a free trial simply because I was running late one day and needed to get on a flight home. I canceled the trial as I had been given TSA Pre-check access anyway. I have an email confirmation from May, 3rd 2024. I was just charged today, November, 4th 2024, for a subscription I DID NOT RENEW. I immediately called my bank to dispute the charge.
By the way, this service only helps you cut the REGULAR security line. It's nothing like TSA Pre-check, where you get through quicker and often go through a shorter line.”
“I was at CVG airport waiting in line with my friend. A woman cut us in line. Your clear employees which I do have the names of as well as the video, which has also been reviewed by TSA CVG airport, were completely inappropriate and unprofessional. A woman cut us in line and instead of your employees handling the situation appropriately they handled it like high school teenagers who had some petty vengeance against us for no reason. They were 50 year old women bullying 20 year olds at 5:30am for no reason. Something that did not even involve them but they decided to poke their big nose in it. I wouldn’t put it past them if it was a racism problem. We had one race against another and the malicious intent was CLEAR and obvious. It’s sad and unfortunate that this company puts themselves on this high pedal stool as if you are here to help but you created more problems for people who just wanted to go home and was minding their own business. Reflect and do better, be better. The world is bad enough and does not need the people of your company making it worse.”
“Completely focused on selling memberships and not servicing existing customers. Our experience once again at Love Field this morning was horrendous and the shift “supervisor” was disrespectful and la led both listening and critical thinking skills not to mention tact. Go TSA.”
“I have only had Clear for a month and have flown 3 times with it. 2 of those 3 times I got ID verified and put in the general line to get my bags through security- what a joke. Waited 20 + minutes. So far I’ve paid $200 to just be put back in line with the general public. Definitely costing me money a waste of time.”
“BUFFALO CLEAR TEAM
Occupied and closed off the entire TSA line when my flight was ALREADY boarding and they proceeded to take my ID and try to register me without my knowledge. I know they’re trying to get people to sign up but don’t be annoying and inconvenient VULTURES jesus christ”
“Get to ATL airport 2 hours before flight. CLEAR rep convinces me to sign up for 20 minutes. Directs me to clear line, get to clear line and they say they so backed up I'm better off at the regular line. Sends me back so wasted 45 minutes signing up and running around. Now at risk of missing flight. Waste of time and money.”
“From a CEO of a small business: Used to be a CLEAR fan... now recommend STAY CLEAR of CLEAR!
I used to have CLEAR pre-Covid when I traveled 25K miles in 3 months... dropped my membership during Covid.
On August 8, 2024, I was leaving Florida via Ft Lauderdale Airport. While in the TSA Pre line, a CLEAR rep asked me if would like to join CLEAR - I said I didn't travel enough now to make it worth it. She asked if I had the AMEX card as I could get the membership refunded. I showed her my Amex Hilton card, and she said that would work. So I said I was willing to do it ONLY on the condition that it would the membership fee would be refunded... she said it would show up in 6-8 weeks. I signed up again - simple, easy, and I do find it convenient at times. I used it just twice, then after 6 weeks roughly I noted I had not seen the refund on my credit card bill yet. Eventually I called CLEAR but was on hold for about 10 minutes - didn't have time to wait longer, so I decided to call my credit card company. I am busy running a business, so when I finally had the chance I speak to a rep, that person said I was misinformed because my Amex card does NOT have that perk! She said it seems to happen quite frequently sadly... and best to contact CLEAR. So I tried contacting CLEAR again - was difficult, couldn't get through, so I sent an email after figuring out where to send the email. I got a response saying that if I cancel within 60 days it would be fully refunded but because I cancelled outside of 60 days there was no refund! NOTE that I tried contacting CLEAR WITHIN the 60 days, couldn't get through, then emailed them just days after the 60 day period (not being aware at the time of the 60 day 'grace period').... AND, considering that I was misinformed BY A CLEAR rep, proper customer service would be to take care of the customer. I tried 3 times, with the same 'rote' response. Finally I contacted my credit card company to submit a dispute. I am quite disillusioned by the lack of customer understanding.”
“Just a scam!
And If you got this service! Every time you're going to get secondary check at the TSA so basically is just like a red flag lol, plus they have the worst customer service!! And they over charge you!! If they have your card information, take my advice and cancel your card now and get a new one before they keep charging you!!”
