CLEAR Reviews

Name: CLEAR
Rating: 1.14

1.1 Rating 108 Reviews

2 %

of reviewers recommend CLEAR

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1.1

Based on 108 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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FrancisOlivia 771 At GMAIL . Com

CLEAR 1 star review on 29th November 2024

Anonymous // 01/01/2019

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“CLEAR's "support" page told me that no one would be able to assist me with my identity verification. So I'm just stuck with an unverified LinkedIn profile, with no way of fixing it. >:( 0 customer service = Worst customer service ever.”

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Posted 8 months ago

“My wife and I signed up about three years ago for air travel. Although we signed up together at the airport, we were not told of the family add on discount, so we have overpaid for our memberships. We also have TSA PreCheck and have not found Clear Me to save any time compared to using TSA PreCheck. When I used Clear Me, over halftone time I had to use the same ID method as PreCheck because the scan did not work. The last time, the scan did not even have me as a member. It has not been worth the money or time for us. We have cancelled our membership.”

Helpful Report

Posted 8 months ago

“I wanted to cancel my clear membership last year because I didn't use clear and didn't seem it was worth my money. They charged me ~$200 and I called them within 30days to let them know I want to cancel. They canceled my membership BUT NEVER REFUNDED MY $200, I tried calling several times (a span of 3 weeks) and they keep saying they would BUT THE REFUND NEVER CAME THROUGH. I decided to just take the loss and be happy knowing I canceled my membership, I would rather clean my hands of them than deal with them for a prolong period of time. TELL ME WHY 1 YEAR LATER, THEY CHARGE ME $200 AGAIN?!? WTF?!? I immediately called their customer service and the lady was helpful to claim it was a FALSE CHARGE and will refund me the $200. They said it'll take 2-3 business days so I am counting down the days before I check my account again to make sure they don't scam me out of $200 again. I am incredibly upset, DO NOT SIGN UP FOR CLEAR, THEY WILL TAKE YOUR MONEY.”

Helpful Report

Posted 8 months ago

“Staff: opposite of warm. Borderline aggressive. Against the white glove treatment you are led to believe Clear offers. Benefits: next to none. Yes, you skip the first line to check ID. So you think you've saved like 5 min tops. Then you're confronted with their computers which can't handle anything that's not happy path. You still have to do the regular line of no shoes, no belt, etc. Save your money, don't subscribe to Clear. And if you travel a lot or plan to, just do the airline status challenge and get priority boarding.”

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Posted 8 months ago

“Absolutely not worth it... rude employees, the general screening line is faster more often than not, and sometimes the Clear line you have gone to a hundred times is just closed... absolute waste of money.”

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Posted 8 months ago

“They either can’t find me in the system or have to redo scans every time I use it. This program is not worth the hassle!”

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Posted 8 months ago

“It often takes more time to go through a CLEAR line than it does to go through a normal line.”

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Posted 8 months ago

“I used clear once for work for a year, luckily my work paid for it. It was worth it at Love Field, but they are not at every airport so I actually really hardly used it. I canceled it and my husband and I thought about trying it out again. We went out of town and they did not have clear at the airport we went to, so we never even used it. I went to cancel my account, I already got charge the $189. I had to cancel my debit card, asked for a refund. Then my refund did not go to my card because I had to cancel it because of this payment. I emailed several times to clear, they were super unhelpful. This took over a month and I still have not received an email back, I undated my payment information and still have not received my refund. Then I got an email saying my account is going to activate in 30 days, why?? when i canceled it. Are they just trying to take more money from me and never pay me. I NEVER EVEN USED THIS AND NOW I AM OUT ALMOST $200. HORRIBLE CUSTOMER SERVICE. DO NOT USE THIS!!!”

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Posted 9 months ago

“Tried this at phoenix sky harbor and the staff were very unprofessional and rude The agent i dealt with said he was an embassador since 2024 his name is Abdi. Clear should do a better job training. They were not knowledgeable about the jobs they were doing or the service and they were bragging about it. Absolute waste of time and money.”

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Posted 9 months ago

“Tried to verify my account on LinkedIn with a real cell phone number, but received a generic error that they can't verify me and a suggestion to get in touch with their support. Of course, there was no human support but the generic one elaborated that they couldn't help and suggest to try again later. Huh, what a nonsense!”

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Posted 9 months ago

“It’s useless and waster money. Doesn’t go any faster than normal line and still need to check everything. 👎👎👎👎👎”

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Posted 10 months ago

“Definitely not worth a cost point I travel frequently and often see the lines are clear or longer than regular security. It’s very disorganized and the system always seems to have issues. Does not speed up my travel time at all”

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Posted 10 months ago

“Im very disappointed in the service of clear over the past year. Clear is supposed to make traveling quicker and more convenient but the longs are longer than the regular lines. The past 3 times I traveled the TSA pre check line moved 2x faster than the Clear line, so Im not sure what exactly I am paying for. Then you have the nerve to raise the prices. I will not be renewing after my subscription is up. I do not see the value for the money I am paying.”

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Posted 10 months ago

“I was at Salt Lake City Airport. The Clear employee was Extremely disrespectful, rude and mean. When i asked her to behave properly and talk properly, she kept disrespecting me and continued to be rude and condescending. and then she pushed me out of the CLEAR line and asked me to go through the general line. When i said I pay for the family plan and she is being very unrespectful and rude, her response was that that is not ton of money that I pay and she didn't let me in through the CLEAR Line. We have a family membership for 4 people and we travel very often. I have not seen such unrespectful behavior from a customer service company. I am very disappointed and I plan on cancelling the family membership.”

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Posted 10 months ago

“Our use of CLEAR at airports mimics most other reviews. The process is too long, TSA precheck is far superior. CLEAR does not get you through the lines any faster and I find that the personel who work for CLEAR are rude, not well educated in the product and incompetent. Complete waste of my time and money.”

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Posted 10 months ago

“EXTREMELY disrespectful. At the Austin airport, it was presumed by the CLEAR agent that I was not a CLEAR member so when I entered the line, they tried to re-direct me… I stated I had clear, they again re-directed my “all the way down” to a different clear line, maybe? I instead opted for the TSA line which was adjacent to the CLEAR station I was at, however when I entered the TSA line… same clear agent SCREAMS “ALL THE WAY around the corner, that’s not the line, it’s not the line” to which I responded I’m doing TSA pre-check instead so she again YELLS across asking “but is that on your boarding pass?” … oblivious that I have TSA pre-check and CLEAR. Furthermore, CLEAR always makes me show my ID despite it advertising as ID-less. All in all, TSA precheck is a more efficient, respectful, organized process. CLEAR is lacking manners.”

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Posted 10 months ago

“Waste of money. Slower than Pre Check. Don't get CLEAR.”

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Posted 10 months ago

“Was offered a free trial on a recent trip for me and my 9 year old son. I figured I’d give it a try as the line was pretty long. Got in the short Clear line and stood there while the couple of Clear reps dealt with the 3 or 4 people in front of me. Eventually I saw people in the regular line who were behind me go through and we were still in the clear line. Totally inefficient and did not save us time, we lost time. I opted out of the trial period less than 20 minutes of signing up.”

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Posted 10 months ago

“The customer service rep at the airport lied about my Amex having a free clear benefit and then they refused a full refund bc of an alleged Uber credit they provided. Customer service hung up on me.”

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Posted 10 months ago

“I recently used the Clear It A.S.A.P. service and was extremely disappointed. The service was inefficient, the staff were unhelpful, and the overall experience was frustrating. I expected much better and will not be using their services again.”

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Posted 11 months ago

CLEAR is rated 1.1 based on 108 reviews