CLEAR Reviews

Name: CLEAR
Rating: 1.12

1.1 Rating 122 Reviews

2 %

of reviewers recommend CLEAR

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1.1

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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FrancisOlivia 771 At GMAIL . Com

CLEAR 1 star review on 29th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We used CLEAR again at SLC airport last week- on a Monday (non-holiday). The CLEAR staffer told us, “You should go through the regular line (TSA), it’s faster than this one. This is very frustrating- to have paid for this and to be told by actual CLEAR staff that the CLEAR process is slower than the non-CLEAR process. We were incredibly frustrated. So far we’ve been directed ‘OUT’ of the CLEAR line two times out of four (only at LBG airport (small airport) did CLEAR work for us.”

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Posted 7 months ago

“This system is absolutely not worth the money. The clear attendants have to guide you through the line and the system. The system itself is really slow. DO NOT PAY FOR THIS. Pre check is more affordable and moves much faster.”

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Posted 7 months ago

“Clear is not worth the money TSA pre-with photo ID is much quicker plus the employees that clear are not very friendly”

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Posted 7 months ago

“NEGATIVE ZERO STARS rating if I could!! I went to Home Depot for a van rental today and could not be verified with a REALID issued from my state. The program just loops and loops. There was no way to be verified with a REALID. It is a known issue, but customer service doesn't appear to care. No help today. No van. Waste of time!!!”

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Posted 7 months ago

“We spent two hours at Home Depot today, trying to do a Clear verification and their systems were looping and locking. We spoke to a very rude agent that was no help at all.”

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Posted 7 months ago

“I wish I can give it a zero star review but one is the minimum. As I sat in line I watched Standard Security Travelers wiz past me with people in my party getting to the gate more than half an hour before me. On top of all of that you still have the Standard Security protocol. So, I guess clear as a service for those that feel they are not spending enough time in airport lines? Canceled free trial before I even made it to the gate. Clearing them out of our airports which speed things up quite a bit. Hopefully the word is spread and the airports are cleansed of this snake oil company in the next few years”

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Posted 7 months ago

“Clear in FLL is useless. They don’t take you to security.”

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Posted 7 months ago

“No line yet it took a full 10 minutes my first time. Noped out and cancelled the trial.”

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Posted 7 months ago

“Clear offers zero - zero! - improvement to the airport experience, and was an immediate waste of $200. At one point in the past year I even asked a Clear employee if the (slow, long) Clear line at the Austin airport was moving faster than the regular security line, and she was sternly like, “I’m not at liberty to answer that question,” which was kind of hilarious. Not $200 worth of hilarity, though. Save your money, y’all, and don’t fall for this scam.”

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Posted 7 months ago

“I cancelled my membership because it wasn't worth it and they charged me for another year at $199! Everytime I tried to use it, the TSA line was shorter. Don't purchase it, even if you get reimbursed. I have an email confirmation of my cancellation and they renewed my membership anyway!!! UGH”

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Posted 8 months ago

“Complete scammers and the worst customer service. I was approached at the airport to sign up through an ongoing promotion giving free membership. However, my credit card was later charged for the $199 membership fee. When I called their customer service to report the incident of the false information, customer service rep spoke over me, cut me off, and told me it's my fault for willingly signing up for it. Avoid at all costs if you don't want to be scammed and then gaslit!”

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Posted 8 months ago

“This is a hoax. They make you go through a place to try the system "for free" and ask you to put in the card just to demonstrate how the system works. I did not authorize any payment.”

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Posted 8 months ago

“The young lady told me free for 6 months then $99. It's $199 and I was charged with 2 weeks”

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Posted 8 months ago

“SCAMMERS! Will mislead you with false information and trick you into getting a membership after CLEARLY stating I did not want one. Had to dispute over $600 with my bank.”

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Posted 8 months ago

“I I could give a score of 0, I would. They do not deserve a 1 rating. I cancelled my free membership days before it expired and I still got charged. Trying to get my refund has taken almost three months. Still no refund. I am going to tell my experience on every platform until I get my money credited to my card. After reading these reviews, how can they still be in business. Also, I am going to stand near the Clear Me station at every airport I find one and discourage people from signing up for the service until my money is refunded! You want to know the answers to your, Clear Me, questions: How easy it is get refund? - Next to impossible How lmany days does a refund take? Your question should read: How many months.……?”

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Posted 8 months ago

“This will be the last time I use clear. The las vegas staff was just awful. Stood in line for 45 minutes, maybe more. My other party in the normal line got through faster. Rude staff.”

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Posted 8 months ago

“Customer service is terrible. My family were all approved within 3 days and my application is still not been approved.”

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Posted 8 months ago

“I find it actually takes longer than TSA Pre, also the eye sensor worked the first time then it didn't and the finger verification always takes 2 trys. I also received a special offer to add family members for 3 months free. They charged me for a membership, when I called I was told I must have not entered the code so they gave me a credit less 15 cents. I went back in and tried again and there was no place for a code, so I was charged again and this time I was told it is not 3 months free it is a reduced membership for family members, they charged a different amount this time and credited me again for less 15 cents again. I will not be renewing, waste of time.”

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Posted 8 months ago

“Horrible waste of time and money. By the time we waited on employees to scan our prints and write on our boarding pass, it took longer to get thru security. The others in our party , that didn't have Clear, were already thru. Its nothing more than a scam for them to verify your identification. Same security line. Same security measures. For $199 a year, not worth it.”

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Posted 8 months ago

“Terrible, their system is always down when you fly. Absolute waste of money.”

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Posted 8 months ago

CLEAR is rated 1.1 based on 122 reviews