CLEAR Reviews

Name: CLEAR
Rating: 1.14

1.1 Rating 108 Reviews

2 %

of reviewers recommend CLEAR

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1.1

Based on 108 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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FrancisOlivia 771 At GMAIL . Com

CLEAR 1 star review on 29th November 2024

Anonymous // 01/01/2019

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“I would leave -5 stars if I could. I signed up for a free trial simply because I was running late one day and needed to get on a flight home. I canceled the trial as I had been given TSA Pre-check access anyway. I have an email confirmation from May, 3rd 2024. I was just charged today, November, 4th 2024, for a subscription I DID NOT RENEW. I immediately called my bank to dispute the charge. By the way, this service only helps you cut the REGULAR security line. It's nothing like TSA Pre-check, where you get through quicker and often go through a shorter line.”

Helpful Report

Posted 5 months ago

“I was at CVG airport waiting in line with my friend. A woman cut us in line. Your clear employees which I do have the names of as well as the video, which has also been reviewed by TSA CVG airport, were completely inappropriate and unprofessional. A woman cut us in line and instead of your employees handling the situation appropriately they handled it like high school teenagers who had some petty vengeance against us for no reason. They were 50 year old women bullying 20 year olds at 5:30am for no reason. Something that did not even involve them but they decided to poke their big nose in it. I wouldn’t put it past them if it was a racism problem. We had one race against another and the malicious intent was CLEAR and obvious. It’s sad and unfortunate that this company puts themselves on this high pedal stool as if you are here to help but you created more problems for people who just wanted to go home and was minding their own business. Reflect and do better, be better. The world is bad enough and does not need the people of your company making it worse.”

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Posted 6 months ago

“Completely focused on selling memberships and not servicing existing customers. Our experience once again at Love Field this morning was horrendous and the shift “supervisor” was disrespectful and la led both listening and critical thinking skills not to mention tact. Go TSA.”

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Posted 6 months ago

“I have only had Clear for a month and have flown 3 times with it. 2 of those 3 times I got ID verified and put in the general line to get my bags through security- what a joke. Waited 20 + minutes. So far I’ve paid $200 to just be put back in line with the general public. Definitely costing me money a waste of time.”

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Posted 6 months ago

“BUFFALO CLEAR TEAM Occupied and closed off the entire TSA line when my flight was ALREADY boarding and they proceeded to take my ID and try to register me without my knowledge. I know they’re trying to get people to sign up but don’t be annoying and inconvenient VULTURES jesus christ”

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Posted 6 months ago

“Awful. Service rate of time and money TSA is much quicker ...just go the to refund my money even though AMEX pays for one person it's a waste”

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Posted 6 months ago

“Get to ATL airport 2 hours before flight. CLEAR rep convinces me to sign up for 20 minutes. Directs me to clear line, get to clear line and they say they so backed up I'm better off at the regular line. Sends me back so wasted 45 minutes signing up and running around. Now at risk of missing flight. Waste of time and money.”

Helpful Report

Posted 6 months ago

“From a CEO of a small business: Used to be a CLEAR fan... now recommend STAY CLEAR of CLEAR! I used to have CLEAR pre-Covid when I traveled 25K miles in 3 months... dropped my membership during Covid. On August 8, 2024, I was leaving Florida via Ft Lauderdale Airport. While in the TSA Pre line, a CLEAR rep asked me if would like to join CLEAR - I said I didn't travel enough now to make it worth it. She asked if I had the AMEX card as I could get the membership refunded. I showed her my Amex Hilton card, and she said that would work. So I said I was willing to do it ONLY on the condition that it would the membership fee would be refunded... she said it would show up in 6-8 weeks. I signed up again - simple, easy, and I do find it convenient at times. I used it just twice, then after 6 weeks roughly I noted I had not seen the refund on my credit card bill yet. Eventually I called CLEAR but was on hold for about 10 minutes - didn't have time to wait longer, so I decided to call my credit card company. I am busy running a business, so when I finally had the chance I speak to a rep, that person said I was misinformed because my Amex card does NOT have that perk! She said it seems to happen quite frequently sadly... and best to contact CLEAR. So I tried contacting CLEAR again - was difficult, couldn't get through, so I sent an email after figuring out where to send the email. I got a response saying that if I cancel within 60 days it would be fully refunded but because I cancelled outside of 60 days there was no refund! NOTE that I tried contacting CLEAR WITHIN the 60 days, couldn't get through, then emailed them just days after the 60 day period (not being aware at the time of the 60 day 'grace period').... AND, considering that I was misinformed BY A CLEAR rep, proper customer service would be to take care of the customer. I tried 3 times, with the same 'rote' response. Finally I contacted my credit card company to submit a dispute. I am quite disillusioned by the lack of customer understanding.”

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Posted 6 months ago

“Just a scam! And If you got this service! Every time you're going to get secondary check at the TSA so basically is just like a red flag lol, plus they have the worst customer service!! And they over charge you!! If they have your card information, take my advice and cancel your card now and get a new one before they keep charging you!!”

Helpful Report

Posted 6 months ago

“Please i was scammed of $405,000 to a fake crypto trading site which after i was scammed i needed a serious help for my money back which unlucky for me i fell for a fake recovery company which scammed me $12,000. Belive me the whole situation got me frustrated and i was in bitter tears becuse i lost both my life savings. a month after of depression i was scrolling on a site on the internet on "Scam Detector" which i saw a review of a lady on the site giving testimony on how her crypto funds was recovered successfully, i was thinking if I'm going to fall for another recovery scam again but something truly moved me to contact the recovery manager that helped the lady recover her scammed funds... i contacted the recovery company manager via the manager email id, after few hours the gave me feedback asking me how I found them and who referred me. I told them how I got in contact with them, the demanded to send every details on how I was scammed, I sent to them and after 24 hours the gave me a trace result from my details specifying is possible to recover my scammed money.. the only need to upgrade my account from a basic account to TPM account so as for me to make withdrawals to my bank account, the charged me to pay $5,600 before they can upgrade and withdrawal my funds, i paid the charge fee of $5,600 because my scammed funds was much. according to them the said the higher your scammed funds the higher your TPM upgrade charge fee..I was stranded and afraid due to my condition, I took the risk to sale my car just to raise and pay them for the TPM upgrade immediately and I paid it in 48 hours my $405,000 was transferred to my bank account successfully and when I received my money back, I was in tears to be sincere with you and in shock too till date. Thank you alexivictimhelps @ mail . com”

Helpful Report

Posted 6 months ago

“If your crypto investment account is locked, compromised, or hacked, I recommend contacting Mrs. Charlotte Scott recovery firm. Last month, I sought their assistance after falling victim to a crypto scam that left me feeling hopeless and helpless. However, they proved me wrong by helping me retrieve the funds that were stuck on the fraudulent website. Losing money to the website was an extremely devastating experience, and I deeply regretted my initial decision to invest. Despite my wife’s initial opposition, I proceeded with the investment in hopes of securing long-term financial support for my family. Unfortunately, I lost a total of £122,000, which came from our family savings. To prevent my wife from discovering the loss, considering she had warned me about potential risks, I reached out to Mrs. Charlotte and her remarkable team.” This turned out to be the best decision I made, as they swiftly recovered my funds within a couple of days. I am grateful for their assistance. You can contact her via Email: charlottescotte24@"gmail ,com WhatsApp: +1—(254)—426—8392”

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Posted 6 months ago

“Long line. 7 Machines and 2 working with 3 employees. Horrible. I will not renew. Employees not the best attitude.”

Helpful Report

Posted 6 months ago

“Two representatives, a girl and a guy, stopped our family on our way to our flight. They were talking so fast it was hard to follow and they were being pushy with their offers. They made us make an account even though they knew the line was short at the time. We thought these representatives were part of LAX so we did think much of it…Until they said what we just sign up for is a free trial and we would have to wait October 10 to get an email to cancel the membership. I never got that email and on their site it said we could have cancel the free trial any time before the deadline. My family yelled at them to cancel our membership. They scan our credit card to make it look like they canceled it but my card was still charge on October 10 so they lied to us. If I did happen to check my bank account on October 10th then I would have loss $199. All together my family would had loss around $796; $199 per person. Unless you travel a lot it might be worth your money to skip the line but if you don’t then it’s a total scam. I just can’t excuse their scummy business practices.”

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Posted 6 months ago

“Even if you lose money, don’t go down without a fight. I was naive for thinking it wasn’t possible to recover my money from a greedy broker but everything turned out to be legit after I came across a review here testifying about Mrs. Doris Ashley I’m glad and I really appreciate Mrs. Doris Ashley For life, BRAVO!!!!!!!!! Email: dorisashley71 (@) gmail com WHATSAPP:+1---(404)--721---56--08”

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Posted 7 months ago

“Terrible service. TSA Pre check is faster. Almost every time I use clear the TSA Precheck line goes faster. Clear asks me for my ID even though the scanner identifies me. They say Oh it’s just a random check. Well that random check takes longer that just giving TSA Precheck the same ID. It’s not a service I’ll renew and if I could I’d get a refund. The Clear agents seem overwhelmed or poorly trained. Don’t waste your money and respect your time.”

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Posted 7 months ago

“Clear is awesome. I first used it when the TSA lines were an hour long at the New Orleans Airport. We both signed up right there and the process was fast. I bought the family plan so both of us could use it right then yet I could still add my wife and mom later when they traveled. The Clear agent did everything quickly and walked us straight to the TSA Agent for screening and we made the plane. I used it for travel myself later even through I had TSA precheck as that line looked just as long as the standard one. It was great - best of both worlds walked up to TSA agent and into the less involved TSA precheck screening. Then, just three days ago, I added my wife to the family plan as we were starting a long trip. They enrolled her quickly and she loved it. We used it again departing LAX for our international flight. Very much worth it for us.”

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Posted 7 months ago

“Sky harbor, phx - time to replace FADI from your terminal 4 B gates!!!! My husband and I walked through the Clear line, as I had both our boarding passes on my phone. After we were done with Clear for my husband, there were only 3 people in line for TSA Pre, so I walked around the barriers and got in line for TSA Pre (5 feet difference from where I was standing). Fadi proceeded to raise his voice and exclaim that he told me 3 times to go to the TSA line (where I was standing). Global TSA is a federal check and there was no reason for him to behave in this offensive and inappropriate manner. My husband is cancelling his Clear and I will share this experience at every opportunity.”

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Posted 7 months ago

“It is totally unacceptable for any third-party business to ascertain 1) a clear "selfie" photo of my face, 2) confirm my email address through the verification code, and 3) verify my phone number again through the confirmation code. And then- upon verifying the 3 above things- this third-party site wants my Government Photo ID. So they need my phone number verified, my email verified, a clearer image of my face, and then either my passport or my driver's license. Just so that I can use LinkedIn!! This is insane. Their help was terrible. This is insane. No way. I wish I could give 0 stars. "Have a Blessed Day"”

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Posted 7 months ago

“Terrible awful worst verification experience of all time forever until infinity”

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Posted 8 months ago

“I was passing through FLL airport and a guy was offering the service for free, asking who had an American Airlines creditcard. I went to see how the procedure worked and he took my credit card details and said that he had charged absolutely nothing. To my surprise, the amount came to $189.00. I contacted American Credit Card and found out that there was no promotion with CLEARME. Be careful with offers from this company. I need to cancel this improper transaction.”

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Posted 8 months ago

CLEAR is rated 1.1 based on 108 reviews