Liane
Really disappointed with the service provided. Very poor communication, the first sales manager wouldn’t reply to messages/emails for a few weeks. I then got transferred to another sales manager who’s communication was a lot better but only until the point where we had confirmed our order. After the point of paying for our order , we had to constantly chase for updates and then after three weeks of chasing i was told the double side opener had been sold a day before we had made our payment - how this information did not get to me for three whole weeks is beyond me! This meant having to change all of our project plans and there was no empathy and willingness to show any compensation at all. For a community interest organization, this has been a very stressful experience. My initial contact via chat point your website advised containers could be shipped within 3-5 days if in stock - this was very inaccurate! To be honest it has been a shocking service and not expected from a company of your size. I would have gone elsewhere if you didn’t have the tri doors that we needed. Your social media accounts are wonderfully managed and the people answering the chat have always been very friendly - i just wish your customer service from sales managers was the same - i very much feel like i was treated as an order rather than a customer - i hope this can improve in the future.
1 month ago
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Cleveland Containers has a 4.66 average rating from 1,348 reviews

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