I want to post my experience with Click Mechanic as an urgent warning to anyone considering using them. First and foremost, I think it should be emphasised they're an intermediary that acts as a go-between between customers and garages, and as such their priority is money. If there are problems with the service you receive they use this to distance themselves as much as possible. Their business model is similar to the likes of trustatrader etc, where I imagine garages / mechanics pay to be featured on the site, otherwise the quality of service feels random and unvetted. I’d previously had great, if expensive, repairs done through Click Mechanic when my garage was too busy. This time I booked an interim service and MOT to ascertain the state of the car and whether it needed to be scrapped or could be repaired, which all needed to be done remotely in line with COVID guidelines. I informed the mechanic that the car had been stationary and the battery may be flat (£85 for a battery charge!), and to call. The keys were taken but no explanation was offered. After strained contact and missed connections, I then felt really uncomfortable and wary continuing the conversation over their internal mediation messaging and over the phone. Even when I asked for correspondence to be over email so I could have written proof, they’d still phone despite making it clear any trust had broken down. Eventually, the car was returned after a week having failed the MOT but unauthorised repairs were made to force it through a lenient MOT, when I'd rather have had it scrapped. Less than a week after said MOT the rear brakes failed and the driver’s side front tyre popped out of the ball joint during gentle town driving before I could get hold of a replacement car. I was very fortunate that there wasn’t a more serious accident and the breakdown service expressed shock at how the car was allowed back on the road, let alone passed an MOT. I contacted Click Mechanic with photos from the night and emphasising they’ve put me in physical danger. They responded with zero concern and asking for proof of a breakdown and recovery happening. Essentially, they’re going to use bureaucracy and admin to distance themselves from any responsibility, in the hopes customers will eventually run out of steam trying to fight them. Which I’m sure is effective but a sign of a dishonest and callous business. I’ve noticed they respond quite vociferously to online / public reviews but it’d be great if they used some of this energy towards existing customer service complaints and concerns about their vetting process. All I can say is, especially if maybe you're a new driver or not confident with cars, is to avoid Click Mechanic for your own safety. Yes, it feels quick and easy but if anything goes wrong they will not care. Research a local garage and avoid ClickMechanic at all costs.