ClickMechanic Reviews

Name: ClickMechanic
Rating: 1.34

1.3 Rating 219 Reviews

7 %

of reviewers recommend ClickMechanic

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1.3

Based on 219 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

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ClickMechanic 1 star review on 28th April 2025

Anonymous

ClickMechanic 1 star review on 18th January 2025

Vafai

"Wish I could give a zero star. ClickMechanic did nothing but took commission fees from mechanics and customer. When there\u2019s an argument between you and mechanic, they don\u2019t give a f. I spent \u00a360 for 2 mins car inspection and mechanics can\u2019t even say what the issue was, clickmechanic just left my case in resolution centre and not respond any more. They don\u2019t even vet the mechanic, so you would expect all types of mechanics with varied skills. Booked for diagnosis inspection, the mechanic was later for two hours, no phone call no text, the mechanics said he didn\u2019t receive any booking confirmation from ClickMechanic, I\u2019ve been waiting for two hours for nothing. Then mechanic asked me to change the time, next morning he showed up and did two minutes testing with device, said no issue with my car. The car alarm still went off, he told me it\u2019s the issue with the sensor, I can buy some rubber washer from Amazon and put it on the edge of the door, then he charged me for \u00a360 and left. Does this sound like professional advice? It will easily come off when I shut the door. I complained on ClickMechanic, then he phoned me twice and asked me to close the case because he couldn\u2019t accept any job. He told me he will get quote from the dealer to replace the sensor, then no response after couple of weeks. I messaged on ClickMechanic again he finally replied saying it\u2019s the issue with software, I need to go to the main dealer. What is all this about? Why do I need to pay someone to guess the problem with my car? I can just google it and it\u2019s free. At this point click mechanics had zero involvement. Shame on you! Asked for refund but clickmechanic said all mechanic are independent, but they allocated me with this mechanic, I don\u2019t even know who they are, are they legit? These overrated reviews are all fake. UPDATE: ClickMechanic manager finally messaged and said mechanic is allowed to guess, they did nothing wrong. If you want to please your mechanic rather than customers, I don\u2019t mind! Anybody who wants to use this website BE AWARE they\u2019re not on your side, and 2 mins detection cost you \u00a360 for doing nothing, you will still don\u2019t know what the cause is!!!"

ClickMechanic 1 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

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“Total scam. Booked for an air con recharge. Claimed it needed £400 more work which was untrue. Still charged me and have never been back since. Should be shut down.”

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Posted 1 week ago

“The inspection was not just poor — it was useless. Shocking Oversight – Strongly Advise Against This Service I paid £150 for a pre-purchase inspection that rated the car as excellent across the board — no issues flagged at all. Based on that, I went ahead and bought the car. Days later, a warning light came on. A diagnostic revealed over 19 fault codes. I then tracked down a previous mechanic who described the car as a “nightmare,” with serious wiring problems and dodgy fixes that should have been obvious in any proper inspection. This service completely failed to spot major faults. I used it to avoid buying a problem car — now I’m stuck with exactly that and can’t afford the repairs. The inspection was not just poor — it was useless. Strongly recommend going elsewhere.”

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Posted 2 weeks ago

“I booked for a new timing belt and full service. Within a month I booked another mechanic for another issue. He showed me various parts that should have been changed during service. The oil filter was filthy, the air filter was also filthy. He showed me the covers and screws and told me they had never been touched. When I contacted click mechanic they told me it was between me and the mechanic and obviously he would not admit. DONT USE CLICK MECHANIC. Use a trusted local garage instead.”

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Posted 3 weeks ago

“Job moved to the following day due to overbooking. Mechanic turned up on time, done a good job. When finished he was on his phone and told me the payment had went through. That night I checked my bank account only to find a further payment had been taken, no word from click mechanic or the mechanic himself. To cut a long story short,click mechanic blamed the mechanic and the mechanic blamed click mechanic. Be aware when they do a job for you, the price you are quoted might not be the price you pay.”

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Posted 3 weeks ago

“I booked a rear brake discs and pads replacement through ClickMechanic. Without warning, the price was changed on my dashboard more than double — and I was never notified. ClickMechanic blamed the mechanic for increasing it himself without informing me, but after speaking to him directly, I found out he didn’t change the booking. He simply asked for a price increase due to their 30% cut, and ClickMechanic updated it themselves without telling me. I cancelled and went to the mechanic directly, who did the job perfectly. Thankfully, ClickMechanic cancelled the booking without charging me, but the lack of transparency and blame-shifting was disappointing. Use with caution — the concept is convenient, but the execution was poor.”

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Posted 1 month ago

“Booked in with one of their mechanics and agreed a price. On the day of collection the mechanic called me to say the quote needs to be reassessed and I a unable to cancel. This felt dishonest and I tried getting support from Click Mechanic, only to be told that the mechanic was in the right. Click Mechanic are happy for their mechanics to change prices on the day, and instead of the £1k I was quoted, I was told this would double. Naturally, I cancelled the job and was still charged £40 for a cancellation fee. I might dispute this through Trading Standards, but really, it's cost me £40 to save £2k. I would just avoid this company and their affiliates.”

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Posted 1 month ago

“First they where a day too late, than the said between 10am and 11 am again this time a half hour later. When they brought the car back they parked the car on a double yellow line without mentioned it to me 27 minutes later I had a parking fine of £70.00 and pay within 14 days it was £35.00 Clickmechanic response was they told me about the double yellow and it was not their responsibility.”

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Posted 1 month ago

“The parts failed within 6 months. We paid nearly £500 and the RAC have reported it is the Starter Motor. We thought we could exercise our parts warrant, but unfortunately ClickMechanic take no responsibility, the warranty they claim you have of 12 months on parts and labour is completely false. Your only recourse is to pursue the self employed mechanic, who may be sick, left his job, not interested, or even left the country as he did in our case. Therefore, we are now £500 poorer with a broken down car. If they had made clear this is how the warranty worked we never would have used them. I look at it akin to buying a car from a dealer and having a problem whilst it's under warranty. You would of course go back to the dealer, not the salesman who sold the car. This is big money and a company that is misleading the customer. We are pursuing via trading standards and charge back as it is clearly mis-selling and exploitation. I would advise anyone to run a mile and book with a trusted trader where your warranty means something.”

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Posted 2 months ago

“The parts failed after 6 months (starter motor). ClickMechanic stated nothing to do with them. If you look at their website and I quote this is what it displays: 1-year warranty On all parts and repairs However, the reality is very different. The mechanics are all self employed. If your parts fail a week later, your only recourse is back to the original mechanic. If they choose to ignore your call, have changed jobs, are sick, or have left the country, there is absolutely nothing you can do, so you are left with a broken down vehicle and you have to pay all over again new parts and labour. We spent nearly £500 on a new starter motor and clickMechanic just quoted it's between you and the mechanic. DON'T WASTE YOUR MONEY you are better going to a garage where the parts will have a proper warranty and you can go back if there's a subsequent fault. We are now pursuing through Trading Standards and Mastercard Chargeback. BE WARNED!!!”

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Posted 2 months ago

“They claim the mechanics they promote are reliable and fully vetted yet seem to facilitate total con men. The mechanic that was supposed to work on my car claimed he turned up but I wasn’t in and therefore I was charged a cancellation fee. Meanwhile I was at home waiting for my mechanic who never turned up. ClickMechanic took this so called mechanics word over mine and charged me a cancellation fee. Avoid this service, they have no idea of the reliability of mechanics they hand out the jobs to.”

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Posted 2 months ago

“I was naive and lost €305,200 and COVSECLTD.COM helped reclaim my funds. I highly recommend her no matter the amount lost.”

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Posted 2 months ago

“I had a very disappointing experience with ClickMechanic. While the collection and delivery of my car were handled efficiently, the quality of the oil change service was unacceptable. Immediately after getting my car back, there was an overpowering burnt oil smell inside. Initially, I brushed it off, thinking it might just be lingering from the garage. However, the smell intensified as the engine warmed up, making the drive unbearable. My wife, who was with me, almost vomited because of it. The next day, I inspected the engine bay and found oil had been spilled over the engine during the service — a clear sign of carelessness. As the engine heated up, the spilled oil burned, creating that awful stench, which lingered for days. What made this even worse was the complete lack of accountability. I reported the issue immediately, but the mechanic ignored my messages, and ClickMechanic’s response was equally disappointing. Despite several follow-ups, the mechanic never addressed the complaint, and ClickMechanic kept deflecting responsibility, claiming they’re just a "platform." If something goes wrong, don’t expect proper support or accountability from ClickMechanic. I had hoped for a reliable service, but what I got was negligence and silence. I’d strongly advise others to think twice before booking through them.”

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Posted 2 months ago

“This business is fake ...Do not use at any costs”

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Posted 3 months ago

“shocking, battery replaced but has subsequently failed, has transpired that the 'new' battery was faulty, mechanic who did it has gone out of business and won't respond, Click Mechanic denying any responsibility - cowboys, definitely avoid, thinking of starting a small claims court procedding”

Helpful Report

Posted 3 months ago

“**Caution When Booking Repairs Through ClickMechanic** I strongly advise exercising caution when booking vehicle repairs through ClickMechanic. Based on my experience, this company provides no meaningful support, even when presented with substantial evidence, and consistently shifts blame onto the technician. This reflects a concerning lack of competence in their vetting process. I booked my vehicle repair through ClickMechanic to replace glow plugs. They assigned a technician named Paddy Dempsey, trading as Dempire Motors (as documented in the attached photos and videos), drive a BMW as shown. Unfortunately, the technician’s negligent work caused significant distress and over £1,000 in additional expenses. Neither Paddy Dempsey nor ClickMechanic offered any support, and my requests for assistance were met with dismissive and insulting responses. No professional technician should resort to striking a glow plug with a hammer, as this careless action resulted in a broken glow plug. Consequently, the engine now requires stripping, and specialized equipment is needed to remove the damaged component at my own expense. Despite reaching out to ClickMechanic’s founders on LinkedIn, no support was provided. I was left to bear the financial burden, including hundreds of pounds in car rental costs and approximately £1,000 for repairs to fix the damage caused by Paddy Dempsey. I have substantial evidence indicating that ClickMechanic prioritizes their suppliers over customers. I urge everyone to exercise extreme caution when booking vehicle repairs through ClickMechanic or engaging with Paddy Dempsey, trading as Dempire Motors.”

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Posted 4 months ago

“have been told they can not find a mechanic but they have took my money off me and said NO REFUND . This firm are con men yet TRUSTPILOT BACK THEM so Trustpilot are conmen as well”

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Posted 4 months ago

“Booking made a week ago, cancelled at 6PM Friday night after staying in all evening missing my daughter’s swimming lesson. The mechanic claimed they hadn’t accepted the booking. Pre authorisation payment taken so that’s £150 gone from my amount that I won’t get back for days. Worst of all I won’t get my brakes fixed until after Christmas now, probably not even until next year. Had I known this service was so unreliable I could have gone to a proper mechanic this week instead. The response from clickmechanic? Soz. Cancelled. Bye. No attempt at all to fix the situation. Avoid like the plague.”

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Posted 5 months ago

“They came just in time 8-10, and arrived at 10. But I recieved my car from an MOT and service at 5 PM it took 7 hours, luckily I had nothing to do today. I phoned at 1430 and they said they had just finished the service, it took them 4.5 hours to service? Then phoned again at 1630 and they said the car will be back at 1715. The original expected time was 2.8 hours”

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Posted 6 months ago

“please avoid this company at all costs. My partner has an MOT and full service booked in to be done at our home. on 16/11/24 but the mechanic cancelled by text, message and rearranged for 18/11/24 To go to my Place of work but Cancelled again with no follow-up appointments and a refund of any money. absolute waste of time terrible company”

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Posted 6 months ago

“All booked in to replace a clutch, arrival between 2pm and 4pm. Then got a message at 3.30 to inform me that the mechanic has cancelled the job! Decided to use ClickMechanic due to needing the job done quickly, should have gone with my gut instinct and stayed well clear!”

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Posted 7 months ago

ClickMechanic is rated 1.3 based on 219 reviews