ClickMechanic Reviews

1.53 Rating 72 Reviews
13 %
of reviewers recommend ClickMechanic
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
6 - 12 Hours
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Anonymous
Anonymous  // 01/01/2019
Initially seemed good: mechanics (Swinton Recovery Ltd) came Saturday 22nd Dec to diagnose the car; came (albeit over an hour past time window) and seemed pretty bang on as far as mechanics go. Diagnosis reader said right rear abs ring sensor - and a brief test drive he said the noise I was getting was a potentially a worn o/s rear wheel bearing (despite the noise going when put in neutral whilst moving, which tells me it's the transmission, probably the diff)... Sent me a quote of just over £182 for the above to be fixed, and said they'd pick it up and do the work on Thursday 27th Dec. So, got back home early that I normally would do on Boxing Day night from being with family, so I'd be there from early morning (as from my experience of your typical mechanics, their time management is p*ss poor, so no exact time window given at all on this occassion - and having a HM Forces background, that drives me mad! Know I'm not the only one out there they have to go to, but most mechanics I've ever dealt with need to seriously sort their scheduling and time management out, can't do with it!)... Waited in all day, on one of the only days I take off in the working year, was told by text after me texting them twice (as they'd asked me to remind them) that they'd ring me shortly (at just after 12:30pm). However, never heard a thing, so had my day almost completely wasted not being able to go anywhere or do anything, with cancelled family plans etc! You also can't login to the website, despite it supposedly creating a login for you after your initial booking being setup (for you to then add a password) - it constantly gives an error "OOOPS! Something went wrong!" so, internal It problems too, so can't login to farm it out to someone else! All a very nice sounding idea in theory like a lot of these things, but I won't bother again (can't login anyway of course)! Unrecommended, will have to take to another potential rip off garage the normal way, 40 quid plus VAT for a tutt (and another 40 +VAT for a "pfff" and shake of the head and a scratch of the temple)! Cannot in anyway recommend - rubbish! Don't waste your time and money and just book into a garage the normal way and take your chance as usual! Cack.
Posted 1 year ago
Just AVOID !!

Similar experience to one of comments below.

I booked a repair with them after receiving a nice (how naive!) quote for £132.63 to replace CV joint on my car.

Then I emailed them saying there's mistake with requested arrival time and then replied that the quote doesn't include parts... so "new" total is £436!!

That smells like false trading/advertising.

I give them 2stars instead of 1 star as the email correspondence was prompt and I wasn't charged "cancellation fee".
Posted 2 years ago
ClickMechanic is rated 1.53 based on 72 reviews