“DO NOT USE !!!!!! DO NOT USE !!!!!
Car was booked in with ClickMechanic, discovered 48 hours before he was due that I had a year’s R.A.C cover free of charge. Sent them a message to cancel my appointment with no response. I then sent the same message again, and even with the Mechanic Sean, saying I would like to cancel, and on this occasion they then replied saying I am canceling with less than 24 hours notice and will be charged £20, how ironic.”
“They gave me a quote of £678.12 to replace a rear window regulator on my Peugeot 2008.
I got the job done by a local garage for £145 !!!!
They gave a total rip off quote of more than £500 more than it cost me!”
“I would like to share my experience of using ClickMechanic which at first was very good and felt very confident with the service I received. The day came when the vehicle was due to be collected. I had a slot between 8-10. At 9:45 I received a phone call from the mechanic to say that they had ordered the wrong filter and the correct filter was due to be delivered late afternoon. I was then asked if they can collect the car the next day. This was extremely inconvenient as the day I had chosen fitted in with my schedule. I decided to cancel and then was charged a £40 cancellation fee which was totally out of order as in realty the mechanic cancelled on me and did not honour his part by fixing my car on the selected date.
Also with ClickMechanic they take the money up front with the excuse it is pre authorised. They have over £200 of my money which will take at least 5 days to get back to my account. As a nurse working for the NHS, my salary isn’t great and can’t afford to wait that long for my money and pay a cancellation fee. Don’t use Click Mechanic its just one big scam”
“I contacted Clickmechanic because I had ABS warning light on my dash. The mechanic fitted a ABS sensor but couldn't get the ABS warning light off my dash. It cost me £198.17 what a waste of money. I will have to take the car into my local garage to get it sorted. I won't be using click mechanic ever again.”
“Wish id never booked for work to be done. Nothing but stress. Id rarther scrap my car than use this company. Total cowboys.
Booked for alternator doing on my jaguar.
Supposed to come out friday 1st december. To do the job.
The mechanic only replys by text.
Supposed to call me back this morning but nothing. Total let down by mechanic and click mechanic.
Needed the car fixing as i need to go to hospital on monday as i have a heart mri scan. As not a well guy.
DO NOT USE THIS COMPANY.”
“A couple years ago my Saab was collected by a click mechanic garage about 20 miles away in Merthyr from my home. Needed a cambelt and water pump changed. I took a photo of the mileage before it went and was returned to me with about 300 miles added to it. I rung the garage and asked them why and they denied it saying it had been locked in a garage overnight even though there were takeaway menus in my car. I sent them a picture of the mileage from before and after highlighting the mileage difference. When caught out they didn’t want to know and click mechanic sided with the garage saying the mileage was added when driving the car to check all was ok. They must have driven to Plymouth and back. I would never use this corrupt company again or the second rate garages they have on there books. Be aware. Be very aware and avoid at all cost as there’s plenty of honest independent garages out there. Unfortunately these arnt one of them”
“I recently booked a clutch replacement and at the 11th hour was presented with an additional £60 vehicle collection fee. (The recovery driver was already enroute so booking cancellation would have incurred a larger fee).
My rationale for choosing the service was the mobile mechanic nature of the service. At no point in buying the service through the portal was there an indication of a need to recover the vehicle or a charge for doing so for a Clutch replacement. See attached quotes from the website during the booking process
“Clutch Replacement… will do the work on your doorstep….”
“…don’t forget your mechanic will come to you and for no extra charge”
This was despite me confirming during the booking process the vehicle could not be driven. There so also no mention of recovery fees in the company Terms & Conditions or Booking Polices
Despite repeated polite requests to address my grevience Click Mechanic showed no interest. I would warn against their use.”
“AVOID. Was quoted a price for a new alternator which was fine, accepted it and then the night before the mechanic was due to come, the mechanic messaged me and said it was going to cost another £300. Obviously, I said forget it. Would never use this shambles of a company again.”
“Needed new headlights for car to pass mot
Was told no one near me could do the job
Then a mysterious debit of 228 pounds taken from my bank. No idea googled and found a company that does not exist anymore
Then days later a man turned up at five thirty saying from click mechanic and showed me my name on his mobile. Said I didn’t cancel but unaware I had an appointment. sent him away then wanted 40 pounds for cancelling. Have read these reviews and realise I was scammed but my card for my account had now been cancelled.”
“WORST EXPERIENCE. AVOID CLICK MECHANIC AT ALL COST.
Booked for work and they took the money up front, only for the mechanic to come and cause damage to my car, too then give up and leave. The mechanic told me it was not his fault and that the issue was irreparable, I had the issue resolved 2 days later by another mechanic (not through clickmechanics). It cost me over £100 extra in labour costs due to the damage caused by the click mechanic and yet click mechanics still charged me for this appalling service. They also did not want to get involved in any way in the complaints or refund process, they said it was between me and the mechanic, obviously the mechanic was also reluctant to give me my money back and still to this day denies he did anything wrong. disgusting company and service, do not use!!!!”
“We had click mechanic last year and they did what they were supposed to,so we had no trouble.They picked up car from our address we had trouble with it cutting out in traffic,The fuel injection had problems and to get a new one would of cost a lot of money but they managed to fix it,they give us 3 months guarantee
Vehicle Health Check
Parts included
£895.00 Parts + labour to repair transmission module.
Subtotal
£103.71 Labour
£895.00 Parts
Total
£998.71”
“Mechanic hasnt turned up for A.M as booked..Now P.M NO Reply to my emails/messages.
NO Call from them..NO email-No Message nothing !!!!
I made the mistake of paying upfront...DONT DO THIS....
DONT USE THEM,,,you cant rely on them to turn up”
“I sent payment to Clickmechanic for a job and they claim the payment has not been received. However I am still out of pocket for a job that hasn’t been done.
The only way to complain is using their dashboard, no other way of expediting a complaint.
Very poor service won’t be using again”
“I had an isue with the Adblu warning on my VW T6, called them they arranged and sent me an mechanic who had a plug in bit of kit, spent an hour trying to get the reader to identify the failure, had to phone a friend they could not solve the issue and then suggested I take it to my local VW dealer, and asked me to get it fixed and tell him what it was in the end as he di not have a clue. AVOID still charged me and still recons he did a good job. Avoind like COVID.”
