ClickMechanic Reviews

Name: ClickMechanic
Rating: 1.33

1.3 Rating 224 Reviews

7 %

of reviewers recommend ClickMechanic

Company Reviews

Questions

Metrics

1.3

Based on 224 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 29%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how ClickMechanic made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ClickMechanic 1 star review on 28th April 2025

Anonymous

ClickMechanic 1 star review on 18th January 2025

Vafai

"Wish I could give a zero star. ClickMechanic did nothing but took commission fees from mechanics and customer. When there\u2019s an argument between you and mechanic, they don\u2019t give a f. I spent \u00a360 for 2 mins car inspection and mechanics can\u2019t even say what the issue was, clickmechanic just left my case in resolution centre and not respond any more. They don\u2019t even vet the mechanic, so you would expect all types of mechanics with varied skills. Booked for diagnosis inspection, the mechanic was later for two hours, no phone call no text, the mechanics said he didn\u2019t receive any booking confirmation from ClickMechanic, I\u2019ve been waiting for two hours for nothing. Then mechanic asked me to change the time, next morning he showed up and did two minutes testing with device, said no issue with my car. The car alarm still went off, he told me it\u2019s the issue with the sensor, I can buy some rubber washer from Amazon and put it on the edge of the door, then he charged me for \u00a360 and left. Does this sound like professional advice? It will easily come off when I shut the door. I complained on ClickMechanic, then he phoned me twice and asked me to close the case because he couldn\u2019t accept any job. He told me he will get quote from the dealer to replace the sensor, then no response after couple of weeks. I messaged on ClickMechanic again he finally replied saying it\u2019s the issue with software, I need to go to the main dealer. What is all this about? Why do I need to pay someone to guess the problem with my car? I can just google it and it\u2019s free. At this point click mechanics had zero involvement. Shame on you! Asked for refund but clickmechanic said all mechanic are independent, but they allocated me with this mechanic, I don\u2019t even know who they are, are they legit? These overrated reviews are all fake. UPDATE: ClickMechanic manager finally messaged and said mechanic is allowed to guess, they did nothing wrong. If you want to please your mechanic rather than customers, I don\u2019t mind! Anybody who wants to use this website BE AWARE they\u2019re not on your side, and 2 mins detection cost you \u00a360 for doing nothing, you will still don\u2019t know what the cause is!!!"

ClickMechanic 1 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID. Was quoted a price for a new alternator which was fine, accepted it and then the night before the mechanic was due to come, the mechanic messaged me and said it was going to cost another £300. Obviously, I said forget it. Would never use this shambles of a company again.”

Helpful Report

Posted 1 year ago

“Got messed around by mechanic multiple times then charged for the privilege. Take your money elsewhere.”

Helpful Report

Posted 1 year ago

“Needed new headlights for car to pass mot Was told no one near me could do the job Then a mysterious debit of 228 pounds taken from my bank. No idea googled and found a company that does not exist anymore Then days later a man turned up at five thirty saying from click mechanic and showed me my name on his mobile. Said I didn’t cancel but unaware I had an appointment. sent him away then wanted 40 pounds for cancelling. Have read these reviews and realise I was scammed but my card for my account had now been cancelled.”

Helpful Report

Posted 2 years ago

“WORST EXPERIENCE. AVOID CLICK MECHANIC AT ALL COST. Booked for work and they took the money up front, only for the mechanic to come and cause damage to my car, too then give up and leave. The mechanic told me it was not his fault and that the issue was irreparable, I had the issue resolved 2 days later by another mechanic (not through clickmechanics). It cost me over £100 extra in labour costs due to the damage caused by the click mechanic and yet click mechanics still charged me for this appalling service. They also did not want to get involved in any way in the complaints or refund process, they said it was between me and the mechanic, obviously the mechanic was also reluctant to give me my money back and still to this day denies he did anything wrong. disgusting company and service, do not use!!!!”

Helpful Report

Posted 2 years ago

“We had click mechanic last year and they did what they were supposed to,so we had no trouble.They picked up car from our address we had trouble with it cutting out in traffic,The fuel injection had problems and to get a new one would of cost a lot of money but they managed to fix it,they give us 3 months guarantee Vehicle Health Check Parts included £895.00 Parts + labour to repair transmission module. Subtotal £103.71 Labour £895.00 Parts Total £998.71”

Helpful Report

Posted 2 years ago

“Mechanic hasnt turned up for A.M as booked..Now P.M NO Reply to my emails/messages. NO Call from them..NO email-No Message nothing !!!! I made the mistake of paying upfront...DONT DO THIS.... DONT USE THEM,,,you cant rely on them to turn up”

Helpful Report

Posted 2 years ago

“I sent payment to Clickmechanic for a job and they claim the payment has not been received. However I am still out of pocket for a job that hasn’t been done. The only way to complain is using their dashboard, no other way of expediting a complaint. Very poor service won’t be using again”

Helpful Report

Posted 2 years ago

“I had an isue with the Adblu warning on my VW T6, called them they arranged and sent me an mechanic who had a plug in bit of kit, spent an hour trying to get the reader to identify the failure, had to phone a friend they could not solve the issue and then suggested I take it to my local VW dealer, and asked me to get it fixed and tell him what it was in the end as he di not have a clue. AVOID still charged me and still recons he did a good job. Avoind like COVID.”

Helpful Report

Posted 2 years ago

“Paid for a full assessment of a car I bought , only to find out the diagnostic I paid for wasn't done! No reimbursement, don't use this company....”

Helpful Report

Posted 2 years ago

“This is a scam company, avoid at all costs. The inspection report submitted by the mechanic did not reflect the real condition of the car. The report states that the car is in excellent condition, whereas upon personal inspection the car is obviously not in good condition. As an example of some of the issues that the report did not mention are: coolant tank level indicator broken (unable to determine actual coolant level), window rattles in driver door (requiring dismantling door card for investigation), cup holder clearly broken off centre console and missing. The biggest issue found within 2 mins which was not mentioned by the report is the fact that the car is emitting blue smoke on start-up, this indicating oil leaking into cylinders which would require a repair costing in the thousands of pounds. In short, the inspection report is useless at best and misleading at worst. To top it all off, Clickmechanic will say they are only a marketplace, yes they are a marketplace for dodgy mechanics to steal your hard earned money.”

Helpful Report

Posted 2 years ago

“Click mechanics support was good before the work was done. They are good at sales. Not so much at the overall service or aftercare support. I booked pre purchase inspection. Click Mechanic website says 1-2 hours. The mechanic did it in under 30 minutes - thats from calling me while he was still in his car to calling to say he was finished. So 25 mins tops to do the 'inspection' including 10 minute test drive, leaving 15 minutes to inspect brakes, pads, discs, suspension, steering, gears, clutch etc etc. I said to the mechanic thats too quick and he said yes the click mechanic inspection isnt long. £89 for lets call it 30 minutes work is £178 an hour! I contacted click mechanic through their website - got no response. I emailed them and after 3 days got a reply asking if I wanted to open a dialogue. I said if they felt that was reasonable then yes. I never got a reply to that email. Followed up a third time, no reply again. Click mechanic say my emails never came through however the first contact was through the contact form on their website. Other emails were replies to their emails to me - one of which they did reply to so they clearly do get the emails. It’s now over a week since my last email to them. I see click mechanic respond to some comments along the lines of 'we are just an intermediary'. Well, even as an intermediary, you have a responsibility to make sure the work the customer books on your website matches the work done by the mechanics working through your website. As customers, we are counting on that to be the case. Otherwise say - some mechanics take just 30 minutes to do your inspection and we can’t do anything about that. Washing your hands of any accountability is nonsense. Secondly, I did try several times to contact click mechanic for support on the issue and they did not respond. You cant blame the mechanic for that. Will never use click mechanic again. Ive spent £89 and I still need a car inspection! The RAC inspection is only about £10 more, you know what you are getting, which is a standardised car inspection that actually takes the time they say it does. And if something does go wrong, at least you are dealing with the company and not somoene who says ‘we are just the intermediary’ NOTE - I removed a previous review with my booking reference as click mechanic used my real name in response to my original review. They don't even have respect for, or understand, basic confidentiality”

Helpful Report

Posted 2 years ago

“Mechanic turned up ok . Had trouble getting part but came back next day to fit. All ok until week later when same problem arose. Called mechanic several times and left messages but he didn't reply. Click posted a message as well but basically you are left on your own. Ive now had to book into another garage and start all over again. Very disappointing. If you can wait and get it into a reliable local garage then id recommend in 1st instance.”

Helpful Report

Posted 2 years ago

“I hired a service to change the head gasket, because my car was boiling hot. The mechanic told me that he would also have to change the Timing chain for the service to be good. I agreed, then he invented that he also needed to change the carter, I agreed. In the end I spent 2,000 pounds, the car was there for 3 weeks and when it came back it came back worse than it was before, as the problem persisted and still came back with some loose parts, causing the alternator belt to come loose, causing me more expenses. I strongly recommend that you do not use this service. I wish I had read these reviews sooner. This app does not give you any help, they say that the Mechanic is to blame, and that mechanic will be removed from the system. The mechanic simply ignores your complaints, and you take the loss.”

Helpful Report

Posted 2 years ago

“AVOID AT ALL COSTS dire service andI was charged eve. Though no work was done for parts …. I would love it if that could be explained to me .some day. AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

“If I could leave zero stars I would. Terrible company. They take money that they are not entitled to take. I paid for what was a clutch repair. The mechanic collected the vehicle and all seemed well. The vehicle was returned to me in what was described as excellent working order. This was not the case. The part failed. Depsite assurances that he would source the part and complete the job to satisfactory levels, this did not happen. It took a whole morning for him to inform me that the vehicle could not be repaired by him. Poor communication compounding the service from Click Mechanic. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“I paid for a complete diagnostic for a 2016 Jaguar XF and a Camshaft position sensor warning light came on 90 mins after I bought the car following your mechanic's assurance that it was mechanically sound. On my initial clickmechanic booking I specifically requested that the mechanic check for timing chain faults as this is a known Jaguar XF issue. And in our phone conversation following his inspection I again asked him if he had checked for timing chain faults. He assured me that the car was in great condition for its age and had no issues. I have since had a Jaguar inspection and the car timing chain needs replacing! Jaguar assure me that had your mechanic run an actual diagnostic test he would have seen the sensor warning light. I am bitterly disappointed.”

Helpful Report

Posted 2 years ago

“The mechanic didn't change the oil and just poured more into the engine causing the PCV valve to fail and then cause all sorts of knock on faults due to TOO MUCH OIL Used a really cheap timing chain which has now been changed He also rounded half the bolts while removing the cam cover He lost quite a few vital screws and bolts causing my aircon to fail and loose gas When refitting the bomber he used self tapping screws and brass screws ..now I have to repair the holes made by him bodging the job THORNBURY TYRE AND AUTO SERVICES should be ashamed to call themselves mechanics.. shockingly bad workmanship”

ClickMechanic 1 star review on 4th November 2022

Helpful Report

Posted 2 years ago

“Worst service ever wish I had read these reviews. Got an inspection and now my vehicle has failed two inspections and the don't want to know. Avoid this company they are unsafe unhelpful and a rip off just lost tonnes of money”

Helpful Report

Posted 2 years ago

“Absolutely shocking service, AVOID AT ALL COSTS! Wish I had read the reviews before I went with these set of cowboys. A simple rear brake job (New discs/pads) turned into a nightmare... The guy they sent could hardly speak a word of English and he did an absolute bodge job.. I have attached pics if you wanna see. His name was LOVEMORE (avoid this cowboy!) He has basically knackered up the caliper boot seals on both sides because he didnt fit them back properly leaving me needing new calipers at the cost of £400! He had also used cheaper parts than what U was quoted (was quoted PAGID and he had used 'JURATEK') The click mechanic 'team' have basically fobbed me off and said its nothing to do with them anymore (ALEX and PAUL thanks for nothing) Basically they will take your money and run so beware I am now in the process of taking legal action against the mechanic. Use them at your peril.”

ClickMechanic 1 star review on 30th October 2022

Helpful Report

Posted 2 years ago

“It appears I should have read these reviews before using click mechanic This sounds all too familiar and in a similar experience they abandon you when things go wrong. They clearly have opened up a marketplace for dodgy mechanics. AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

ClickMechanic is rated 1.3 based on 224 reviews